Shift Lead – Service & Guest Experience

Food People Restaurant Group; Augusta (GA); On-site; USD 20,664,000 - 24,797,000; Full time

Job summary

Food People Restaurant Group is seeking an experienced Key Hourly for TakoSushi in Augusta, GA. You will lead daily operations on your shift and support the team by stepping into service or bartending as needed, reporting to the General Manager.

The role emphasizes strong guest service, clear communication, and adherence to standards for safety, cleanliness, and quality. Flexible hours including nights and weekends are often required.

Qualifications

• Leadership and decision-making to lead teams on shift.
• Excellent communication with guests and staff.
• Focus on delivering memorable guest experiences.
• Ability to stay energetic and adaptable in a fast-paced environment.

Responsibilities

• Serve as Manager on Duty during assigned shifts and lead the team through service.
• Support daily operations and ensure opening, shift change, and closing procedures are completed accurately.
• Uphold company standards for service, quality, safety, and cleanliness.
• Deliver a strong guest experience through floor presence, table visits, and prompt resolution of concerns.
• Communicate clearly with staff and management to maintain smooth operations.
• Delegate tasks and adjust staff positioning as needed to support service flow.
• Ensure proper cash handling, drawer counts, and shift reporting procedures are followed.
• Monitor FOH cleanliness, bar standards, and overall presentation.
• Maintain compliance with health, safety, alcohol service, and company policies.
• Assist with training support and pre-shift huddles.

Skills

Leadership

Communication

Guest service

Energetic

Job description

Food People Restaurant Group is seeking an experienced Key Hourly for TakoSushi in Augusta, GA. You will lead daily operations on your shift and support the team by stepping into service or bartending as needed, reporting to the General Manager.

The role emphasizes strong guest service, clear communication, and adherence to standards for safety, cleanliness, and quality. Flexible hours including nights and weekends are often required.