Shift Lead - Retail Ops & Customer Experience

Walgreens; River Forest (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in River Forest, IL is seeking a Customer Experience & Operations Associate to support store openings, cash handling, inventory, pricing, and daily floor execution. This role emphasizes delivering a distinctive customer experience and ensuring compliance with policies in a fast-paced retail environment.

The ideal candidate has at least one year of leadership or key holder experience, strong English communication, and familiarity with store systems.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management and handle cash/start-up tasks.
• Complete product returns, refunds, and cash drops; provide change to registers.
• Assist with vendor deliveries and backroom operations.
• Maintain inventory accuracy and pricing signage; support displays and resets.
• Assist with bookkeeping activities and store maintenance tasks.

Skills

Leadership experience

Cash handling

English fluency

Inventory control

Education

PTCB certification

Pharmacy license

Tools

POS system

Cash register

Job description

Walgreens in River Forest, IL is seeking a Customer Experience & Operations Associate to support store openings, cash handling, inventory, pricing, and daily floor execution. This role emphasizes delivering a distinctive customer experience and ensuring compliance with policies in a fast-paced retail environment.

The ideal candidate has at least one year of leadership or key holder experience, strong English communication, and familiarity with store systems.