Shift Lead: Retail Ops & Customer Experience

Walgreens; Kokomo (IN); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Kokomo, IN is seeking a store leadership role responsible for opening and closing the store in the absence of management, handling cash, and ensuring the floor and stock room readiness for the business day. The role includes assisting with vendor deliveries and maintaining accurate records on cash registers.

The position emphasizes engaging customers, resolving issues, and modeling best practices to deliver a distinctive customer experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Serves as a liaison between management and team members when store management is not present, and reports disciplinary issues to management.

Skills

Leadership

Retail experience

English proficiency

Job description

Walgreens in Kokomo, IN is seeking a store leadership role responsible for opening and closing the store in the absence of management, handling cash, and ensuring the floor and stock room readiness for the business day. The role includes assisting with vendor deliveries and maintaining accurate records on cash registers.

The position emphasizes engaging customers, resolving issues, and modeling best practices to deliver a distinctive customer experience.