Shift Lead — Retail Ops & Customer Experience

Walgreens; Dubuque (IA); Presencial; USD 24.000 - 31.000; Tempo parcial

Resumo da vaga

Walgreens in Dubuque, IA is seeking a dedicated team member to support store operations and deliver exceptional customer service. You will open and close the store when management is unavailable, handle cash, and ensure the floor and stock room are ready for the business day.

You will resolve customer questions, process returns, refunds, and price adjustments, and assist with vendor deliveries while maintaining an inviting and safe shopping environment.

Qualificações

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Ability to operate store systems and cash registers.

Responsabilidades

• Open and close the store in the absence of management and perform required cash handling.
• Complete product returns, order voids, customer refunds, cash drops, and provide change as requested.
• Maintain and model a distinctive and delightful customer experience.
• Assist with vendor deliveries, back door operations, and stock readiness for the business day.
• Register all sales on the cash registers and document scanning errors and price adjustments.
• Support displays, pricing changes, and housekeeping to ensure a clean store environment.
• Ensure compliance with policies and local regulations for regulated products.

Conhecimentos

Customer service

Cash handling

Leadership

Communication

Formação

PTCB certification or pharmacy license

Ferramentas

POS system

Cash handling equipment

Descrição da vaga

Walgreens in Dubuque, IA is seeking a dedicated team member to support store operations and deliver exceptional customer service. You will open and close the store when management is unavailable, handle cash, and ensure the floor and stock room are ready for the business day.

You will resolve customer questions, process returns, refunds, and price adjustments, and assist with vendor deliveries while maintaining an inviting and safe shopping environment.