Shift Lead: Retail Operations & Customer Experience

Walgreens; Tuscaloosa (AL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Tuscaloosa, AL is hiring for a role responsible for opening and closing the store in the absence of management, handling cash, and preparing the floor and stock room for the day. The position emphasizes delivering a distinctive customer experience and proactive service at the pharmacy out window when requested.

Key duties include customer engagement, processing returns and refunds, assisting with inventory, pricing, and display adjustments, and ensuring compliance with store

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups, cash handling, and preparing the floor and stock room for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Assists with inventory, displays, pricing tasks, and backroom operations as needed.
• Maintains accurate inventory counts and store systems knowledge.

Skills

Leadership

Education

PTCB certification or pharmacy license

Job description

Walgreens in Tuscaloosa, AL is hiring for a role responsible for opening and closing the store in the absence of management, handling cash, and preparing the floor and stock room for the day. The position emphasizes delivering a distinctive customer experience and proactive service at the pharmacy out window when requested.

Key duties include customer engagement, processing returns and refunds, assisting with inventory, pricing, and display adjustments, and ensuring compliance with store