Shift Lead: Retail Operations & Customer Experience

Leslie's; Mishawaka (IN); On-site; USD 18,000 - 21,000; Full time

Job summary

Leslie's in Mishawaka, IN is hiring a Shift Lead 2 to deliver excellent customer service and support the General Manager in daily store operations. You will help ensure the store runs smoothly and meets performance goals while engaging with customers and teammates.

The role requires at least 18 years old, a High School Diploma or current enrollment, a valid driver's license, and experience in customer service or retail.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or Equivalent, or currently attending High School.
• A valid driver's license with reliable transportation.
• Customer service experience or retail experience.
• Experience leading a team (preferred).
• Ability to complete required training within two months of hire.
• The ability to lift 50 lbs.

Responsibilities

• Greet and assist customers with their pool and spa care needs.
• Accurately and timely complete sales transactions using the POS system.
• Maintain a clean, well merchandised, and welcoming environment.
• Assist with merchandising and inventory control.
• Position requires open and closing duties, including bank deposits.

Skills

Customer service experience

Team leadership experience

Strong communication skills

Proficiency with computers

Valid driver's license

Education

High School Diploma or Equivalent or student

Tools

POS system

Job description

Leslie's in Mishawaka, IN is hiring a Shift Lead 2 to deliver excellent customer service and support the General Manager in daily store operations. You will help ensure the store runs smoothly and meets performance goals while engaging with customers and teammates.

The role requires at least 18 years old, a High School Diploma or current enrollment, a valid driver's license, and experience in customer service or retail.