Shift Lead Pro: Elevate Fast-Paced Dining

21653 86 E 167 St McDonald's; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonuses

Paid Time Off

Tuition Assistance

401K

Medical/Dental Available

Job summary

McDonald’s franchise in New York seeks a Certified Swing Manager to lead the shift, coach the crew, and ensure every guest leaves with a smile. You’ll own the shift, drive service speed, and uphold the Gold Standard in quality and safety.

This role emphasizes leadership, guest satisfaction, and team development. As a Swing Manager, you’ll mentor teammates, maintain a fast-paced yet safe environment, and resolve guest concerns with a positive approach.

Qualifications

• Certification: McDonald’s Management Development Program (MDP) or equivalent leadership certification.
• Leadership experience: at least 6+ months as Crew Trainer or Shift Lead.
• A "Can-Do" attitude with composure during peak hours and clear team communication.
• Strong communication skills and regular team check-ins.
• Physical ability to stand for long periods and lift 30–50 lbs.

Responsibilities

• Lead your shift, hit speed-of-service targets, and maintain high energy.
• Mentor crew members and help them level up their skills.
• Inspect food quality to ensure burgers/fries are hot, fresh, and perfect.
• Uphold safety standards and a clean working environment.
• Turn guest concerns into positive outcomes with a positive attitude.

Skills

Leadership

Coaching

Guest service

Communication

Physical stamina

Job description

McDonald’s franchise in New York seeks a Certified Swing Manager to lead the shift, coach the crew, and ensure every guest leaves with a smile. You’ll own the shift, drive service speed, and uphold the Gold Standard in quality and safety.

This role emphasizes leadership, guest satisfaction, and team development. As a Swing Manager, you’ll mentor teammates, maintain a fast-paced yet safe environment, and resolve guest concerns with a positive approach.