Shift Manager: Lead Team & Elevate Guest Experience

McDonald’s; New York (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or education

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s in New York is seeking a Shift Manager to oversee daily restaurant operations, supervise crew schedules, and ensure exceptional guest experiences. You’ll lead a fast-paced team, enforce safety and cleanliness standards, and support training initiatives to drive profitability.

The role emphasizes leadership, customer service, and decision-making in a high-demand environment, offering opportunities for growth and advancement within a franchisee-led operation.

Qualifications

• Passion for helping and serving others.
• Strong customer service and support focus.
• Ability to communicate effectively and anticipate customer needs.
• Provide solutions and make decisions in a fast-paced environment.

Responsibilities

• Lead the experience: Oversee crew schedules and staffing.
• Inspire and empower: Support crew and managers to deliver great guest experiences.
• Teamwork: Supervise food safety and cleanliness to McDonald’s standards.
• Take action first: Address safety, security, inventory, and profitability.
• Never stop learning: Promote training and ongoing education.
• Be results-oriented: Drive high team performance.

Skills

Customer service

Leadership

Communication

Decision making

Team supervision

Job description

McDonald’s in New York is seeking a Shift Manager to oversee daily restaurant operations, supervise crew schedules, and ensure exceptional guest experiences. You’ll lead a fast-paced team, enforce safety and cleanliness standards, and support training initiatives to drive profitability.

The role emphasizes leadership, customer service, and decision-making in a high-demand environment, offering opportunities for growth and advancement within a franchisee-led operation.