Dynamic Shift Manager — Lead, Train & Delight Guests

Manhattan-96Th McDonald's; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

McDonald's Swing Manager position seeks a capable leader to guide shifts and mentor crew and fellow managers, ensuring fast, accurate, and friendly service. You will oversee daily operations, uphold food safety, quality control, and customer satisfaction while managing staffing and communications to prepare the next shift for a smooth handoff.

As a Swing Manager, you may also handle scheduling, training, inventory, and maintaining safety and security standards to meet profitability goals and

Qualifications

• Experience leading a fast-paced team in a retail/food service environment.
• Strong interpersonal skills with a focus on customer satisfaction.

Responsibilities

• Lead shifts weekly to ensure fast, accurate, friendly service.
• Coach crew and other managers to meet McDonald's standards of Quality, Service and Cleanliness.
• Plan each shift, monitor performance, and communicate with the next Shift Manager to ensure smooth operations.

Skills

Leadership

Shift planning

Customer service

Team supervision

Job description

McDonald's Swing Manager position seeks a capable leader to guide shifts and mentor crew and fellow managers, ensuring fast, accurate, and friendly service. You will oversee daily operations, uphold food safety, quality control, and customer satisfaction while managing staffing and communications to prepare the next shift for a smooth handoff.

As a Swing Manager, you may also handle scheduling, training, inventory, and maintaining safety and security standards to meet profitability goals and