Shift Lead: People-First Service & Team Growth

Chick-fil-A; Maryland; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible scheduling (and closed on Sun

Scholarship opportunities

Competitive pay

Learning from Operators and Leaders

Job summary

Chick-fil-A is seeking a Shift Manager to support Directors in daily operations and coach team members. The role focuses on running a smooth shift, maintaining service quality, and modeling the Chick-fil-A culture with urgency and care.

Ideal candidates bring 2+ years of work experience, strong guest service skills, and a passion for people. The position offers full-time and part-time options, with opportunities for growth and development within a fast-paced, community-focused restaurant.

Qualifications

• 2+ years of relevant work experience.
• Open availability is a plus.
• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize dayExcellent communication skills, both written and spoken

Skills

Leadership

People skills

Communication

Guest service

Job description

Chick-fil-A is seeking a Shift Manager to support Directors in daily operations and coach team members. The role focuses on running a smooth shift, maintaining service quality, and modeling the Chick-fil-A culture with urgency and care.

Ideal candidates bring 2+ years of work experience, strong guest service skills, and a passion for people. The position offers full-time and part-time options, with opportunities for growth and development within a fast-paced, community-focused restaurant.