Shift Lead: Path to Store AGM - Lead & Elevate Service

America's Pizza Company, LLC; Grand Prairie (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

The Shift Lead at America's Pizza Company, LLC in Grand Prairie, TX assists the Restaurant General Manager and Store Assistant General Manager during assigned shifts to oversee operations, ensure food quality and service standards, and supervise staff. This role emphasizes teamwork, customer satisfaction, and operational excellence.

Responsibilities include supporting scheduling, handling deposits and store projections with manager approval, training teammates, maintaining a safe environment,

Qualifications

• Must be at least 18 years old.
• Minimum six months experience in a restaurant, hospitality or retail environment, preferably with team lead experience.

Responsibilities

• Support the Restaurant General Manager with responsibility and management of all associates during assigned shifts
• Ensure food, beverage and service quality meet or exceed standards
• Monitor all service equipment
• Perform closing and/or opening duties
• Train and motivate fellow associates
• Anticipate customer needs and address concerns
• Assist with deposits, labor scheduling and product projections for the store with manager approval
• Ensure a safe working and customer experience environment
• Ensure compliance with all company policies
• Contribute to a positive team environment through attitude and example
• Other duties as needed.

Skills

Sound judgment and decision making

Lead with respect and integrity

Detail-oriented and organized

Interpersonal and communication skills

Maintain high performance culture

Motivate and empower a team

Self-driven and flexible

Microsoft Office Suite proficiency

Tools

Microsoft Office Suite

Job description

The Shift Lead at America's Pizza Company, LLC in Grand Prairie, TX assists the Restaurant General Manager and Store Assistant General Manager during assigned shifts to oversee operations, ensure food quality and service standards, and supervise staff. This role emphasizes teamwork, customer satisfaction, and operational excellence.

Responsibilities include supporting scheduling, handling deposits and store projections with manager approval, training teammates, maintaining a safe environment,