Shift Lead: Own the Shift, Elevate Guest Experience

Whistle Express Car Wash; Aurora (CO); On-site; USD 25,000 - 32,000; Full time

Job summary

Whistle Express Car Wash in Aurora, CO seeks a Shift Lead to set the standard on the lot. You know the site, you know the crew, and when management is not on-site, you run it with accountability and ownership.

This fast-paced, outdoor role emphasizes leadership, customer engagement, safety, and operational excellence. You will open and close, delegate tasks, coach teammates, and ensure every guest leaves with a sparkling experience.

Qualifications

• Experience in leading a team and managing daily shift operations.
• Strong customer service and sales skills to drive memberships.
• Ability to supervise operations, safety protocols, and quality control.
• Proactive problem-solving and conflict resolution.

Responsibilities

• Greet customers and provide a positive experience.
• Direct vehicles through wash tunnel and ensure proper prep.
• Promote unlimited wash memberships and other offerings.
• Lead shifts, delegate tasks, and ensure timely opening/closing.
• Inspect vehicles for quality and report issues.
• Enforce safety protocols and resolve operational issues.
• Identify process improvements to exceed guest expectations.

Skills

Leadership

Customer service

Team management

Operations supervision

Safety compliance

Opening/Closing

Communication

Problem solving

Job description

Whistle Express Car Wash in Aurora, CO seeks a Shift Lead to set the standard on the lot. You know the site, you know the crew, and when management is not on-site, you run it with accountability and ownership.

This fast-paced, outdoor role emphasizes leadership, customer engagement, safety, and operational excellence. You will open and close, delegate tasks, coach teammates, and ensure every guest leaves with a sparkling experience.