Shift Lead: Own the Lot, Elevate the Crew

Whistle Express Car Wash; Forest (VA); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

Whistle Express Car Wash is seeking a Shift Lead who will set the standard on the lot and take ownership when management is not on-site. The role is fast-paced, physical, and visible, with a focus on cleanliness, guest satisfaction, and colleague leadership.

The successful candidate will lead by example, maintain high standards, and manage the team during shifts. Prior leadership or team experience is a plus, and the role involves outdoor work at a steady pace.

Qualifications

• Leadership and mentoring abilities to guide a team on site.
• Strong customer service focus to engage guests and upsell offerings.
• Ability to coordinate tasks and delegate to ensure smooth shift operations.
• Commitment to safety protocols and safe vehicle handling on site.

Responsibilities

• Greet customers and provide a positive experience.
• Direct vehicles into the wash tunnel and prep vehicles for service.
• Lead the team during shifts, opening/closing procedures.
• Monitor operations and resolve issues to keep the site running smoothly.
• Inspect vehicles for quality and communicate improvements.

Skills

Leadership

Customer service

Team coordination

Safety adherence

Job description

Whistle Express Car Wash is seeking a Shift Lead who will set the standard on the lot and take ownership when management is not on-site. The role is fast-paced, physical, and visible, with a focus on cleanliness, guest satisfaction, and colleague leadership.

The successful candidate will lead by example, maintain high standards, and manage the team during shifts. Prior leadership or team experience is a plus, and the role involves outdoor work at a steady pace.