Shift Lead: Outdoor Gear Retail Pro

5.11 Tactical; Harker Heights (TX); On-site; USD 20,000 - 26,000; Full time

Benefits offered by this job

Employee discounts on gear

Health, dental, and vision insurance

401(k) with employer match

Paid time off / holidays

Job summary

5.11 Tactical is seeking a Sales Supervisor (Shift Lead) in Texas to partner with Store Manager to exceed customer expectations, lead a high-energy team, and uphold store standards in a fast-paced environment.

You’ll deliver an exceptional customer experience, support merchandising and visuals, and maintain operational excellence. The role offers growth opportunities and health benefits, with pay range $14.77-$19.00 per hour.

Qualifications

• Retail or customer service experience, preferably in specialty or performance-driven retail.
• Empowered, enthusiastic, and eager to learn.
• A drive for teamwork, problem-solving, and maintaining high standards.
• Passion for tactical, outdoor, or fitness gear.

Responsibilities

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain high standards throughout the store, ensuring customer focus, compliance, and operational excellence.

Skills

Customer service

Teamwork

Problem solving

Outdoor gear passion

Job description

5.11 Tactical is seeking a Sales Supervisor (Shift Lead) in Texas to partner with Store Manager to exceed customer expectations, lead a high-energy team, and uphold store standards in a fast-paced environment.

You’ll deliver an exceptional customer experience, support merchandising and visuals, and maintain operational excellence. The role offers growth opportunities and health benefits, with pay range $14.77-$19.00 per hour.