Shift Lead: Outdoor Gear Retail & Customer Experience

5.11; Orlando (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee discounts

401(k) with employer match

Life and AD&D insurance

Paid time off / holidays / sick time

Casual dress code

Job summary

5.11 is seeking a Sales Supervisor (Shift Lead) in Orlando to partner with Store Manager and Assistant Store Manager to exceed customer expectations and create a high-energy store environment.

You will lead by example, tackle challenges, and support your team in delivering exceptional customer experiences in a fast-paced, results-driven setting. Opportunities to grow and advance exist within the company.

Qualifications

• Retail or customer service experience, preferably in specialty or performance-driven retail.
• Empowered, enthusiastic, and eager to learn.
• A drive for teamwork, problem-solving, and maintaining high standards.
• Passion for tactical, outdoor, or fitness gear.

Responsibilities

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain high standards throughout the store, ensuring customer focus, compliance, and operational excellence.

Skills

Retail experience

Customer service

Team leadership

Job description

5.11 is seeking a Sales Supervisor (Shift Lead) in Orlando to partner with Store Manager and Assistant Store Manager to exceed customer expectations and create a high-energy store environment.

You will lead by example, tackle challenges, and support your team in delivering exceptional customer experiences in a fast-paced, results-driven setting. Opportunities to grow and advance exist within the company.