Shift Lead & Ops Coach | Fast-Paced Food Service

Onvo; Town of Nichols (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

Onvo operates a Burger King location in Nichols, NY, seeking a Shift Supervisor to oversee daily operations and lead crew members. You will ensure exceptional customer service, food quality, and safety while driving efficient service and teamwork.

The role requires flexibility for evenings, weekends, and holidays, with responsibilities including supervising staff, managing inventory, handling cash, and maintaining cleanliness and standards across dining, kitchen, and restrooms.

Qualifications

• Leads a team in a fast-paced setting.
• Ensures high level customer service.
• Maintains food safety and sanitation standards.
• Communicates clearly with crew and management.
• Operates POS systems and basic computer tasks.
• Stands for long periods and can lift up to 50 pounds.

Responsibilities

• Supervise and train crew members, ensuring adherence to policies and procedures, including cash handling, food preparation, and sanitation.
• Manage inventory, place orders, and receive deliveries to maintain stock levels.
• Monitor and maintain the cleanliness and organization of the restaurant, including dining areas, kitchen, and restrooms.
• Handle customer inquiries and complaints professionally to ensure satisfaction.
• Ensure health, safety regulations and Burger King brand standards are followed.
• Open and close the restaurant with cash reconciliation and secure premises.
• Assist with food preparation and serving to support the team and maintain speed.
• Provide performance feedback to crew members and identify operational issues for quick resolution.

Skills

Team leadership

Customer service

Food safety knowledge

Communication

POS systems

Physical stamina

Tools

Inventory management

Job description

Onvo operates a Burger King location in Nichols, NY, seeking a Shift Supervisor to oversee daily operations and lead crew members. You will ensure exceptional customer service, food quality, and safety while driving efficient service and teamwork.

The role requires flexibility for evenings, weekends, and holidays, with responsibilities including supervising staff, managing inventory, handling cash, and maintaining cleanliness and standards across dining, kitchen, and restrooms.