Shift Lead: Operations, Training & Customer Delight

Wendy's; Clarkston (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Wendy's in Clarkston, GA is seeking a Shift Manager to support daily operations, uphold food safety standards, and manage cash during shifts, including opening and closing procedures.

You will train crew and trainers, supervise staff, coordinate tasks, monitor service and quality, handle customer feedback, and work with the management team to create a safe, efficient, and customer‑focused dining environment.

Responsibilities

• As a Shift Manager you will be responsible for assisting the execution of daily operations activities.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as a cash manager as needed, including setting up cash registers to open and verify cash at close.
• Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
• Work with restaurant management team to train, develop and communicate with crew members and team trainers through team huddles, manager meetings, etc. Supervise crew members and team trainers in a way that maximizes retention.
• Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to “Delight Every Customer.”
• Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
• Help execute appropriate shift specific procedures according to daily operations plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• Follow up and ensure resolution of Voice of the Customer issues as needed.

Job description

Wendy's in Clarkston, GA is seeking a Shift Manager to support daily operations, uphold food safety standards, and manage cash during shifts, including opening and closing procedures.

You will train crew and trainers, supervise staff, coordinate tasks, monitor service and quality, handle customer feedback, and work with the management team to create a safe, efficient, and customer‑focused dining environment.