SHIFT LEAD - NOW HIRING!

Flame Broiler; Lakewood (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Flame Broiler in Lakewood, CA is seeking a Shift Lead to supervise daily operations during assigned shifts. You will lead the team, ensure adherence to brand standards, and drive sales while maintaining quality, safety, and guest satisfaction.

Responsibilities include cash handling oversight, shift handovers, and mentoring team members. The ideal candidate will demonstrate strong communication, problem-solving, and a commitment to the Flame Broiler standards and values.

Qualifications

• Leadership experience in a fast-paced environment.
• Strong cash handling procedures and accuracy.
• Ability to train and develop team members.
• Experience receiving and organizing inventory.
• Adherence to safety and company policies.

Responsibilities

• Lead shifts to meet sales and operating goals.
• Monitor store revenue and report as needed.
• Ensure proper shift handover and communication between shifts.
• Oversee cash handling and closing procedures.
• Coach and train team members on standards and procedures.
• Address guest concerns promptly and professionally.
• Maintain cleanliness and safety standards across the shift.

Skills

Leadership

Cash handling

Training

Inventory management

Safety compliance

Communication

Job description

JOB SUMMARY:The Shift Lead plays a vital and supporting role in creating an environment where the values, culture, and operating standards of The Flame Broiler, Inc. can thrive. Under the supervision of the General Manager and the Assistant General Manager, the Shift Lead effectively communicates the vision of The Flame Broiler, Inc. brand and its systems, through the execution of operational procedures. The Shift Lead upholds and keeps The Flame Broiler, Inc. brand at the forefront of all operations. He/she will personify the values, culture, and the heart of Flame Broiler. The character, competence and chemistry of the Shift Lead is directly aligned with the company’s purpose, it’s values, and guiding principles. The Shift Lead understands that the values are at the core of every leadership role.Competencies of the Successful Shift Lead:Works with the Assistant General Manager and the General Manager in achieving company sales/revenue goals and operates shifts to ensure goals are reached.Monitors store revenue during assigned shifts and reports sales to supervisors and home office support team when necessary.Ability to execute Flame Broiler Shift Management 9 Touch Point module, within the Shift Lead areas of responsibility.Assists with ensuring the restaurant meets the standards of all areas of the 4 Pillars of Success operational evaluation.Receives and organizes bi-weekly inventory. Ensures received product is accurate and in acceptable condition.Ensures cash handling procedures are properly performed during assigned shift.Responsible for the safety and security of restaurant facility during assigned shifts.Achieved satisfactory certification in and demonstrated ability to perform all positions within the restaurant (i.e., cashier, prep, cook).Communicates sales initiatives and promotions during assigned shifts. Monitors the progress and success of initiatives during assigned shifts.Communicates necessary repairs of equipment, damages and items in need of replacement to supervisor and/or corporate support team.Monitors stores wastes during assigned shifts.Assists with troubleshooting problems and helps with solving operational inefficiencies in a timely manner.Ensures team members are following company policies and performance standards during assigned shifts.Communicates changes or occurrences during shift to incoming manager or next day reports. (i.e., employee call outs, issues, success, goals, revenue goals, employee performance standards, etc.)Executes shift handover communication to Senior Team Lead and/or Assistant Team Lead when necessary.Chemistry of the Successful Shift Lead:Provides shift leadership, oversees procedures, assigns tasks, and monitors job performance for all supervised team members during assigned shifts.Evaluates and provides feedback on the performance of supervised team members. Holds team members accountable for performing job roles and tasks during assigned shifts.Successfully completes the company approved Train-The-Trainer certification course.Responsible for delivering training to team members as directed.Supports the ATL and STL with certifying the training and job competency of newly hired and/or promoted team members.Follows up with trainees during training shifts and monitors progress of training.Assists with ensuring that team members are accountable for knowing and understanding company standards and policies.Upholds and assists with the enforcement of company standards and policies through effective leadership.Follows company guidelines concerning recommendations of team members for promotions.Ability to coach supervised team members for performance improvement.Possesses the ability and skills to resolve conflicts patiently and professionally.Quickly handles and resolves guest complaints when necessary during assigned shift.Assists with documenting employee attendance and punctuality records.Ensures cash handling procedures are adhered to and enforced during shift.Communicates and ensures restaurant team members abide by and adheres to company injury illness prevention safety program.