SHI

Flame Broiler; Tustin (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

The Flame Broiler is seeking a Shift Lead to support restaurant operations in Tustin, CA. You will supervise team members, communicate company standards, and help drive sales during assigned shifts. You will ensure cash handling procedures, safety compliance, training delivery, and effective handovers to the next shift.

Excellent guest service and problem-solving are essential. Under supervision of the General Manager, the Shift Lead coordinates inventory, reports performance metrics, and helps

Qualifications

• Leadership required to supervise team across shifts.
• Strong customer service and guest interaction abilities.
• Cash handling procedures and financial accountability.
• Experience with inventory management and daily stock checks.
• Ability to coordinate shift tasks and communicate clearly.

Responsibilities

• Lead and supervise restaurant team during assigned shifts.
• Monitor store revenue and report sales to supervisors.
• Execute cash handling procedures and safeguard assets.
• Provide training and onboarding support for new team members.
• Communicate promotions and sales initiatives during shifts.
• Oversee safety, security, and compliance with company policies.
• Handover shift responsibilities to the next shift and document issues.
• Address guest complaints promptly and professionally.
• Assist with inventory management and waste control as needed.

Skills

Leadership

Customer service

Cash handling

Inventory management

Shift coordination

Training

Job description

JOB SUMMARY:The Shift Lead plays a vital and supporting role in creating an environment where the values, culture, and operating standards of The Flame Broiler, Inc. can thrive. Under the supervision of the General Manager and the Assistant General Manager, the Shift Lead effectively communicates the vision of The Flame Broiler, Inc. brand and its systems, through the execution of operational procedures. The Shift Lead upholds and keeps The Flame Broiler, Inc. brand at the forefront of all operations. He/she will personify the values, culture, and the heart of Flame Broiler. The character, competence and chemistry of the Shift Lead is directly aligned with the company’s purpose, it’s values, and guiding principles. The Shift Lead understands that the values are at the core of every leadership role.Competencies of the Successful Shift Lead:Works with the Assistant General Manager and the General Manager in achieving company sales/revenue goals and operates shifts to ensure goals are reached.Monitors store revenue during assigned shifts and reports sales to supervisors and home office support team when necessary.Ability to execute Flame Broiler Shift Management 9 Touch Point module, within the Shift Lead areas of responsibility.Assists with ensuring the restaurant meets the standards of all areas of the 4 Pillars of Success operational evaluation.Receives and organizes bi-weekly inventory. Ensures received product is accurate and in acceptable condition.Ensures cash handling procedures are properly performed during assigned shift.Responsible for the safety and security of restaurant facility during assigned shifts.Achieved satisfactory certification in and demonstrated ability to perform all positions within the restaurant (i.e., cashier, prep, cook).Communicates sales initiatives and promotions during assigned shifts. Monitors the progress and success of initiatives during assigned shifts.Communicates necessary repairs of equipment, damages and items in need of replacement to supervisor and/or corporate support team.Monitors stores wastes during assigned shifts.Assists with troubleshooting problems and helps with solving operational inefficiencies in a timely manner.Ensures team members are following company policies and performance standards during assigned shifts.Communicates changes or occurrences during shift to incoming manager or next day reports. (i.e., employee call outs, issues, success, goals, revenue goals, employee performance standards, etc.)Executes shift handover communication to Senior Team Lead and/or Assistant Team Lead when necessary.Chemistry of the Successful Shift Lead:Provides shift leadership, oversees procedures, assigns tasks, and monitors job performance for all supervised team members during assigned shifts.Evaluates and provides feedback on the performance of supervised team members. Holds team members accountable for performing job roles and tasks during assigned shifts.Successfully completes the company approved Train-The-Trainer certification course.Responsible for delivering training to team members as directed.Supports the ATL and STL with certifying the training and job competency of newly hired and/or promoted team members.Follows up with trainees during training shifts and monitors progress of training.Assists with ensuring that team members are accountable for knowing and understanding company standards and policies.Upholds and assists with the enforcement of company standards and policies through effective leadership.Follows company guidelines concerning recommendations of team members for promotions.Ability to coach supervised team members for performance improvement.Possesses the ability and skills to resolve conflicts patiently and professionally.Quickly handles and resolves guest complaints when necessary during assigned shift.Assists with documenting employee attendance and punctuality records.Ensures cash handling procedures are adhered to and enforced during shift.Communicates and ensures restaurant team members abide by and adheres to company injury illness prevention safety program.