SHIFT LEAD - NOW HIRING! (49697)

The Flame Broiler, Inc.; Lakewood (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

The Flame Broiler, Inc. Lakewood location is seeking a Shift Lead to support daily operations under the guidance of the General Manager and Assistant GM. You will help execute brand standards, supervise front-line teams, and uphold service quality during your shift.

Ideal candidates are ready to coach staff, manage inventory, cash handling, and safety protocols while driving store performance and guest satisfaction in a fast-paced restaurant environment.

Qualifications

• Provides shift leadership, oversees procedures, assigns tasks, and monitors performance.
• Evaluates and provides feedback on supervised team members' performance.
• Completes Train-The-Trainer certification and delivers training as directed.
• Supports certifying training and job competency of new/higher-position staff.
• Follows up with trainees and monitors progress during shifts.
• Ensures team understands and follows company standards and policies.
• Coaches staff for performance improvement and resolves conflicts professionally.
• Handles guest complaints promptly during shifts.

Responsibilities

• Achieves company sales/revenue goals and operates shifts to meet them.
• Monitors store revenue during shifts and reports as needed.
• Executes shift handover and 9 Touch Point module for operations.
• Ensures restaurant meets the 4 Pillars of Success standards.
• Receives and inventories bi-weekly; checks product condition.
• Maintains cash handling procedures during shifts.
• Ensures safety and security of the restaurant facility during shifts.
• Communicates changes or issues to the incoming manager and reports.
• Oversees policy adherence and performance standards.

Skills

Sales goals

Revenue monitoring

Shift management

Training delivery

Policy adherence

Team leadership

Job description

Job Details: Job Location: 00170 Lakewood - Lakewood, CA, Education Level: Not Specified, Salary Range: $21.00 - $21.00Hourly, Travel Percentage: None, Job Category: Restaurant - Food Service

JOB SUMMARY:

The Shift Lead plays a vital and supporting role in creating an environment where the values, culture, and operating standards of The Flame Broiler, Inc. can thrive. Under the supervision of the General Manager and the Assistant General Manager, the Shift Lead effectively communicates the vision of The Flame Broiler, Inc. brand and its systems, through the execution of operational procedures. The Shift Lead upholds and keeps The Flame Broiler, Inc. brand at the forefront of all operations. He/she will personify the values, culture, and the heart of Flame Broiler. The character, competence and chemistry of the Shift Lead is directly aligned with the company's purpose, its values, and guiding principles. The Shift Lead understands that the values are at the core of every leadership role.

Competencies of the Successful Shift Lead:

• Works with the Assistant General Manager and the General Manager in achieving company sales/revenue goals and operates shifts to ensure goals are reached.
• Monitors store revenue during assigned shifts and reports sales to supervisors and home office support team when necessary.
• Ability to execute Flame Broiler Shift Management 9 Touch Point module, within the Shift Lead areas of responsibility.
• Assists with ensuring the restaurant meets the standards of all areas of the 4 Pillars of Success operational evaluation.
• Receives and organizes bi-weekly inventory. Ensures received product is accurate and in acceptable condition.
• Ensures cash handling procedures are properly performed during assigned shift.
• Responsible for the safety and security of restaurant facility during assigned shifts.
• Achieved satisfactory certification in and demonstrated ability to perform all positions within the restaurant (i.e., cashier, prep, cook).
• Communicates sales initiatives and promotions during assigned shifts. Monitors the progress and success of initiatives during assigned shifts.
• Communicates necessary repairs of equipment, damages and items in need of replacement to supervisor and/or corporate support team.
• Monitors stores wastes during assigned shifts.
• Assists with troubleshooting problems and helps with solving operational inefficiencies in a timely manner.
• Ensures team members are following company policies and performance standards during assigned shifts.
• Communicates changes or occurrences during shift to incoming manager or next day reports. (i.e., employee call outs, issues, success, goals, revenue goals, employee performance standards, etc.)
• Executes shift handover communication to Senior Team Lead and/or Assistant Team Lead when necessary.

Qualifications: Chemistry of the Successful Shift Lead:

• Provides shift leadership, oversees procedures, assigns tasks, and monitors job performance for all supervised team members during assigned shifts.
• Evaluates and provides feedback on the performance of supervised team members. Holds team members accountable for performing job roles and tasks during assigned shifts.
• Successfully completes the company approved Train-The-Trainer certification course.
• Responsible for delivering training to team members as directed.
• Supports the ATL and STL with certifying the training and job competency of newly hired and/or promoted team members.
• Follows up with trainees during training shifts and monitors progress of training.
• Assists with ensuring that team members are accountable for knowing and understanding company standards and policies.
• Upholds and assists with the enforcement of company standards and policies through effective leadership.
• Follows company guidelines concerning recommendations of team members for promotions.
• Ability to coach supervised team members for performance improvement.
• Possesses the ability and skills to resolve conflicts patiently and professionally.
• Quickly handles and resolves guest complaints when necessary during assigned shift.
• Assists with documenting employee attendance and punctuality records.
• Ensures cash handling procedures are adhered to and enforced during shift.
• Communicates and ensures restaurant team members abide by and adheres to company injury illness prevention safety program.