Shift Lead - NOC

Capable Without Conditions, LLC; Vacaville (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

Capable Without Conditions, LLC is seeking a Shift Lead for the Community Crisis Home (CCH) in California. The role provides coordination and oversight of R/BTs during shifts, ensuring services align with ISP/IBSP and program policies under QBMP supervision.

Responsibilities include coordinating staff, monitoring activities, ensuring safety, documenting incidents, and maintaining regulatory compliance; strong crisis intervention, deescalation, and communication skills are essential.

Qualifications

• High school diploma or GED; 18+ years old.
• Must pass background checks and licensing requirements.
• Experience providing direct care to individuals with developmental disabilities preferred.
• Registered Behavior Technician experience preferred.

Responsibilities

• Coordinate staff assignments and ensure service delivery per ISP/IBSP.
• Support staff and model professional conduct during shifts.
• Respond to incidents and emergencies and document appropriately.
• Maintain accurate records and regulatory compliance.
• Monitor residents' health and safety and report changes.
• Participate in staff trainings and program development.

Skills

Interpersonal skills

Crisis intervention

De-escalation

Communication

Cultural competence

Documentation skills

Job description

Program/Dept: Community Crisis Home (CCH)

Reports To: Program Administrator / Assistant Administrator

Classification: Hourly, non-exempt (eligible for overtime)

Position Summary

The Shift Lead provides coordination and oversight of Registered/Behavior Technicians (R/BTs) and program activities during assigned shifts. The Shift Lead ensures that services are delivered safely and in accordance with resident Individual Service Plans, Individual Behavior Support Plans, and program policies and under the delegation and supervision of the Qualified Behavior Modification Professional (QBMP). The Shift Lead supports R/BTs in maintaining a structured and therapeutic environment while ensuring compliance with applicable regulations including Title 17 California Code of Regulations and Title 22 California Code of Regulations.

Minimum Qualifications

• High school diploma or GED required
• Must be at least 18 years of age
• Must pass DOJ/FBI background clearance and Community Care Licensing criminal record clearance
• Valid California driver’s license, proof of automobile insurance, and acceptable driving record
• Current CPR and First Aid certification or ability to obtain upon hire
• Current Registered Behavior Technician certification issued by the Behavior Analyst Certification Board and maintained in good standing
• Minimum of twelve (12) months prior experience providing direct care to individuals with developmental disabilities with challenging behavior service needs
• Minimum of six (6) months prior experience working as an RBT implementing behavior intervention strategies for individuals with intellectual and developmental disabilities (preferably with adults)
• Must complete DSP-1 and DSP-2 training within one year of hire
• Must complete crisis intervention training (such as CPI, Ukeru, or other approved methods)

Required Skills and Competencies

• Proficient interpersonal and communication skills
• Strong crisis intervention, deescalation, and problem-solving skills
• Strong understanding of client’s rights
• Cultural competence and respect for diversity
• Strong understanding of behavioral data collection and documentation
• Knowledge of Title 17 and Title 22 regulations

Essential Duties and Responsibilities

Shift Coordination

• Coordinate staff assignments and responsibilities during assigned shifts
• Monitor program activities to ensure services are delivered according to Individual Service Plans and Individual Behavior Support Plans
• Ensure the home environment remains safe, clean, structured, and supportive

Staff Support and Guidance

• Provide training, guidance, and direction to Registered / Behavior Technicians (R/BT) during assigned shifts in accordance with the Individual Service Plans (ISP) and Individual Behavior Support Plan (IBSP)
• Assist staff in implementing behavior support strategies and daily routines
• Model appropriate interactions and professional conduct

Incident and Emergency Response

• Respond to behavioral incidents, medical situations, or emergencies during assigned shifts
• Ensure incidents are properly documented and reported according to program policies
• Notify program leadership of significant events or concerns
• Ensure all special incident reporting is completed by the end of shift when applicable

Documentation and Compliance

• Ensure required documentation such as progress notes, behavioral data, special incident reporting, and medication records are completed accurately
• Communicate important information to the Administrator and incoming shifts
• Assist leadership in maintaining program compliance with regulatory requirements
• Maintain accurate and timely documentation for your RBT certification with the BACB including supervision logs and CEUs

Health and Safety

• Monitor the health and well-being of residents and report any changes in condition to the Administrator or designated supervisor immediately
• Assist with medication administration in accordance with physician orders and facility medication administration policies
• Respond appropriately to emergencies and report incidents according to program policies
• Employees must be able to perform the essential functions of their position, including working shifts where duty-free meal periods may not be feasible due to client care needs
• Assist residents in participating in community activities and recreational opportunities.
• Support transportation needs for appointments, outings, and program activities when assigned.
• Participate in staff meetings, trainings, and program development activities.

Regulatory Compliance

Employees must comply with all applicable regulations including Title 17 California Code of Regulations, Title 22 California Code of Regulations, Department of Developmental Services requirements, Regional Center standards, and Community Care Licensing regulations.

Mandated Reporter Requirement

All employees are responsible for protecting resident rights, maintaining confidentiality, and reporting suspected abuse or neglect in accordance with applicable mandated reporter laws and facility policies.

Work Environment and Physical Requirements

This position operates in a residential environment supporting individuals with developmental disabilities and behavioral challenges and their staff who support them. Employees may be exposed to stressful situations. This position requires frequent standing, walking, bending, and assisting clients with mobility. Staff may be required to lift or support up to 50 pounds and assist with physical transfers. Employees must be able to respond quickly to behavioral or medical emergencies and may work in environments with variable noise levels, movement throughout the residence, and must actively engage with clients. Work may involve both indoor residential activities and outdoor activities / community outings with clients.

The organization is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected category under applicable law.

At-Will Employment Statement

Employment with the organization is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, consistent with applicable law.

Additional Information / Other duties

This job description outlines the primary duties and responsibilities of the role but is not intended to be an exhaustive list of all work requirements. The employee may be required to perform other duties as assigned. Management reserves the right to modify job duties or responsibilities at any time to support organizational needs.

On-Duty Meal Period Clarification

On-duty meal periods are provided in accordance with a voluntary written agreement, which may be revoked by the employee at any time. The need for on-duty meal periods is determined on a shift-by-shift basis depending on client care needs. On-duty meal periods may be necessary during certain shifts due to continuous client care needs. The ability to work shifts requiring continuous supervision without relief from duty is an essential function of this position.

About Capable Without Conditions, LLC (CWC)

Capable Without Conditions (CWC) is an Integrated Behavioral Health and Developmental Services Organization committed to providing thoughtful, person-centered support in residential settings designed for stability, growth, and dignity. Our work is grounded in the belief that meaningful outcomes are achieved through consistency, compassion, and a highly skilled team. We invest deeply in our workforce, offering competitive compensation, comprehensive benefits, and ongoing training because we understand that the quality of care we provide is directly tied to the strength and well-being of our staff. At CWC, team members are not only supported in their roles—they are valued as essential partners in delivering services that make a lasting difference in the lives of those we serve.