Shift Lead - Mission Gorge

Medical Management International, Inc.; California; On-site; USD 28,034 - 35,817; Full time

Benefits offered by this job

401(k)

Paid time off

Medical insurance

Vision insurance

Dental insurance

Job summary

VCA Inc. is seeking a Shift Lead (Hospital Team Lead) to support leadership, supervise staff, and ensure quality care and client service.

In this role, you will assist in developing an efficient team, provide supervision, and focus on delivering exceptional service to clients and their pets. The ideal candidate has a minimum of two years of veterinary hospital experience and is available for weekend and evening shifts.

Qualifications

• Minimum of two years of veterinary hospital experience.
• Available to work weekend and evening shifts.
• Comfortable working in an environment with loud noise and strong smells.

Responsibilities

• Assist and support hospital leadership in developing an efficient, productive team.
• Supervise the team to ensure quality medical care and exceptional client service.
• Create an engaging environment for effective veterinary care.

Skills

Client service

Team supervision

Preventive care knowledge

Problem resolution

Job description

Shift Lead (Hospital Team Lead) – join Banfield’s veterinary team to support leadership, supervise staff, and ensure quality care and client service.

Responsibilities

• Assist and support hospital leadership in developing an efficient, productive team that provides the highest‑quality care to pets and clients.
• Follow Banfield protocols and practices, focusing the team on achieving practice priorities while building our culture and brand.
• Provide day‑to‑day supervision of the team when called upon, ensuring quality medical care, exceptional client service, associate engagement, and maximum productivity.
• Create an environment where the team can deliver efficient, effective veterinary care and fosters associate engagement.
• Provide professional, efficient, and exceptional client service (lead by example), including client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
• Assist in scheduling associates to meet client needs, proactively planning time off and CE scheduling.
• Ensure compliance with all practice policies and procedures.
• Ensure adherence to Banfield dress and grooming guidelines.

Qualifications

• Believe that preventive care is the single, best way to achieve a long, healthy life for each pet.
• Embrace and thrive on providing exceptional client and pet experiences.
• Available to work weekend and evening shifts.
• Comfortable working in an environment with loud noise and strong smells.
• Minimum 18 years of age.
• Minimum of two years of veterinary hospital experience.

Pay & Benefits

Hourly pay range: $20.35 – $26.00 per hour, adjusted based on experience, skill level, and education. Compensation includes a comprehensive benefits package: 401(k), paid time off, medical, vision, and dental insurance, Optimum Wellness Plans for pets, and additional retirement and educational support where applicable.

EEO Statement

We are a drug‑free, smoke‑free, equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with a disability. Banfield Pet Hospital complies with all applicable federal, state, and local laws governing nondiscrimination in employment.