Shift Lead

A Caring Doctor (New Jersey), P.C.; Garfield (NJ); On-site; USD 29,301 - 37,443; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

401(k) with company match

Student Debt Relief Program

Paid Time Off and holidays

Top-tier mental health resources

Job summary

VCA Inc. in Garfield, NJ is looking for a Veterinary Hospital Shift Lead. This role involves providing exceptional client and pet experiences, guiding the team for maximum productivity, and ensuring effective communication within the hospital.

The ideal candidate must have a High School Diploma, a minimum of two years of veterinary experience, and the ability to work effectively under various conditions.

Enjoy comprehensive benefits including health insurance, retirement plans, and flexible spending accounts.

Qualifications

• Ability to work at a computer for long periods.
• Confidence around various pets (dogs, cats, etc.).
• Willingness to work special hours, including weekends.
• Strong reasoning, language, and mathematical abilities.
• Physical ability to manipulate up to 50 pounds.

Responsibilities

• Assist hospital leadership in team development.
• Provide day-to-day supervision of the veterinary team.
• Ensure compliance with practice policies and procedures.
• Lead exceptional client service initiatives.

Skills

Client service excellence

Team leadership

Veterinary care knowledge

Problem-solving

Education

High School Diploma

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

VETERINARY HOSPITAL SHIFT LEAD

This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received.

Job Summary

The Veterinary Hospital Shift Lead ("Shift Lead") provides exceptional client and pet experiences while assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital, and helps ensure effective communication with all clients, internal stakeholders, and colleagues. The Shift Lead also performs the duties of a Client Services Coordinator and Veterinary Assistant when needed.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. with self and team.
• Assist and support hospital leadership in developing an efficient, productive team that delivers the highest quality care and service to pets and clients.
• Follow Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.
• Provide day‑to‑day supervision of the team when called upon, ensuring quality medical care, exceptional client service, associate engagement, and maximum productivity.
• Create an environment where the team can deliver quality, efficient, and effective veterinary care, fostering a culture that engages associates and encourages them to perform at their best.
• Provide professional, efficient, and exceptional client service—leading by example—and ensure all associates do the same, including client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
• Assist in scheduling associates to meet client needs, proactively planning time off and CE scheduling.
• Ensure compliance with all practice policies and procedures.
• Ensure adherence to Banfield dress and grooming guidelines.
• Perform other job duties as assigned.

Qualifications

• Ability to work at a computer for long periods of time.
• Confidence around pets (dogs, cats, birds, reptiles, etc.).
• Willingness to work special hours, including weekends and evening shifts.
• Strong reasoning, remembering, mathematics, and language ability (reading, writing, and speaking English).
• Comfortable working in an environment with moderate to high noise and strong smells.
• Physical ability to stand, walk, stoop, kneel, crouch, climb, and manipulate up to 50 pounds.
• Good hand‑eye coordination, arm‑hand‑finger dexterity, and visual acuity (close, distance, color, peripheral, depth, and focus adjustment).
• High School Diploma preferred; 18 years of age or older.
• Minimum of two years veterinary hospital experience.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous 401(k) and Roth retirement plans with company match
• Student Debt Relief Program for full‑time DVMs
• Paid Time Off and holidays
• Top‑tier mental health and wellbeing resources, including free coaching and counseling
• Associate life insurance (company‑paid) and supplemental life insurance options
• Company‑paid short‑term and long‑term disability insurance
• Flexible Spending Accounts (FSA) for healthcare and dependent care
• Health Savings Account (HSA)
• Paid parental leave for birth and adoption
• Continuing Education allowance for eligible positions
• Backup child and elder care and family support resources
• Fertility and family‑building support
• Digital exercise therapy program
• Voluntary protection benefits (hospital stay, critical illness, accidents)
• Legal plan coverage for a broad range of legal needs
• Identity protection service
• Commuter benefits
• Three free Optimum Wellness Plans for pets
• Exclusive discounts on products and services

Pay

The pay range for this role is $21.27 - $27.18 per hour. The specific rate is determined based on the candidate’s experience, skill level, and education and may vary depending on location or applicable minimum wage laws.

EEO Statement

WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. It is an equal‑opportunity employer; all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state, and local laws governing nondiscrimination in employment at every Banfield location.