Shift Lead — Membership Sales & Guest Experience

Modwash; Millville (NJ); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Base pay + commission

Training provided

Free employee car washes

Team environment

Career advancement

401K match

Health benefits

Job summary

ModWash in Millville, NJ is seeking a Key Holder to oversee daily operations and drive membership sales while delivering an outstanding guest experience. You’ll guide guests through packages, open/close shifts, and maintain site standards.

You’ll work with the team to hit sales goals, ensure safety, and keep facilities clean. Prior customer service or sales experience, a passion for helping others, and flexible scheduling are valued.

Qualifications

• A passion for serving others.
• Awesome customer service skills, previous sales experience a plus.
• Outgoing, energetic personality with excellent communication skills.
• Strong interpersonal skills.
• Motivate and encourage your teammates in a fast-paced environment.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude.
• Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
• Safely guide and assist guests through the ModWash packages, and membership options.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with and encourage the team to meet sales goals.
• Execute opening and closing site responsibilities when scheduled. Be responsible for the site standards of service.
• Effectively maintain the on-site equipment and troubleshoot when needed
• Assist in overseeing the productivity, breaks, and safety of all employees
• Continuously seek ways to improve the business
• Ensure compliance with legal requirements and company policies and procedures
• Ensure facilities are always clean and presentable.

Skills

Customer-first attitude

Excellent communication

Team player

Sales oriented

Flexible schedule

Motivation to lead

Job description

ModWash in Millville, NJ is seeking a Key Holder to oversee daily operations and drive membership sales while delivering an outstanding guest experience. You’ll guide guests through packages, open/close shifts, and maintain site standards.

You’ll work with the team to hit sales goals, ensure safety, and keep facilities clean. Prior customer service or sales experience, a passion for helping others, and flexible scheduling are valued.