Shift Lead: Mastering Ops & Customer Experience

Walgreens; Shiloh (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a motivated team member to help operate the store when management is unavailable, ensuring smooth opening and closing procedures and accurate cash handling. You will engage customers, handle returns and refunds, and uphold Walgreens’ service standards.

Responsibilities include inventory maintenance, pricing updates, display revisions, vendor coordination, and supporting pharmacy window operations. This role emphasizes safety, accuracy, and customer satisfaction.

Qualifications

• Minimum one year of leadership or key-holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including cash handling and ensuring readiness for the business day.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers.
• Deliver a distinctive and delightful customer experience.
• Engage customers and patients, greet and assist with products and services, and resolve issues to ensure a positive experience.
• Model and share customer service best practices with team members and Walgreens service traits.
• Maintain accurate inventory and pricing, display updates, and compliance with local regulations.
• Assist with purchasing, backroom operations, vendor deliveries, and price changes as required.
• Assist with pharmacy window operations and general upkeep of store conditions.

Skills

Leadership

Customer service

Communication

Retail knowledge

Education

PTCB certification / Pharmacy license

Tools

Point-of-Sale System

Job description

Walgreens is seeking a motivated team member to help operate the store when management is unavailable, ensuring smooth opening and closing procedures and accurate cash handling. You will engage customers, handle returns and refunds, and uphold Walgreens’ service standards.

Responsibilities include inventory maintenance, pricing updates, display revisions, vendor coordination, and supporting pharmacy window operations. This role emphasizes safety, accuracy, and customer satisfaction.