Shift Lead Licensed Veterinary Technician (LVT)

Banfield Pet Hospital; Rock Hill (SC); On-site; USD 32,277 - 46,617; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Continuing Education Allowance

Job summary

Banfield Pet Hospital in Rock Hill, SC is looking for a Licensed Veterinary Technician to join their team. The successful candidate will manage client flow and provide superior client care, utilizing their veterinary knowledge and communication skills while promoting hospital services and preventive care.

The role offers a comprehensive benefits package including medical, dental, vision insurance, paid time off, and a student debt relief program. Join us in making a positive impact on pet healthcare.

Qualifications

• Must have Veterinary Technician Certification or Licensure based on state requirements.
• Strong communication skills and ability to educate clients about pet health.
• Experience in a fast-paced veterinary environment preferred.

Responsibilities

• Recruit new clients by promoting hospital services and preventive care.
• Manage client flow to ensure superior care and productivity.
• Perform veterinary technician appointments under supervision.

Skills

Veterinary Technician Certification or Licensure

Communication skills

Experience with client service

Education

Veterinary Technician Certification or Licensure based on state

Job description

Location: Rock Hill, SC 29730. Pay range: $23.43 to $33.84 per hour. A sign‑on bonus is offered for a limited time. The pay range reflects a general hiring range for the area and the first level of this job, with the specific rate and sign‑on bonus amount determined based on the candidate’s experience, skill level, abilities, education, and may vary depending on location or minimum wage laws.

Summary Of Job Purpose And Function

Banfield aspires to be a practice where, as a team, we make a positive impact on pet health care in hospitals, communities, and the field of veterinary medicine. We believe hiring people with diverse perspectives, ideas, and cultures permits us to deliver the highest quality of preventive care.

As a Banfield Licensed Veterinary Technician, you will work alongside pet health care industry experts to make a difference in the lives of the pets and clients we serve. With the chance to utilize your veterinary knowledge, communication skills, and love for pets, this role will afford you the opportunity to define a clear career path for continued growth and learning.

Responsibilities

• Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care and pet health needs.
• Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet's health, performing or preparing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets.
• Upon approval from supervising veterinarian, perform veterinary technician appointments. All appointments must be under the direction and supervision of veterinarian and in compliance with state law.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Act as the extra eyes, ears and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian's productivity and communicate with the other associates to maintain the flow of patients.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Train and mentor new paraprofessional associates.
• Quality check medical records, go‑home medications, regulatory documentations, hospital cleanliness, and timeliness of doctors seeing exam room patients.
• Utilize technical skills to the fullest, within state practice acts regarding the duties of credentialed veterinary technicians. Conduct administrative functions as necessary.

Leadership Responsibilities

• Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients, following all Banfield protocols and practices, as well as all local, state and federal laws, focusing the team to achieve practice priorities while building our culture and brand.
• Support Practice Manager in hospital labor management.
• May assist Practice Manager in the selection, training, and day‑to‑day supervision of the paraprofessional team.
• Assist Practice Manager in creating an environment where a team can deliver quality, efficient and effective veterinary care to pets.
• Provide effective communication between associates, clients, hospital leadership and Central Team Support.
• Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
• Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board.
• Assist Practice Manager in identifying potential "bottlenecks" and formulating solutions to remove barriers in medical operations that would impede the doctors in providing world‑class preventive care and client service.
• Confer with field leadership and assist with client resolution decisions, invoice adjustments and client experience exceptions.
• Address broken equipment issues and assist in inventory management.
• Assist with management of finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Quality check medical records, go‑home medications, regulatory documentation, hospital cleanliness, and timeliness of doctors seeing exam room patients.

Requirements

• Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT) based on state requirements.

Your Wellbeing Matters

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs)
• Paid Time Off and Holidays
• Top‑Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company‑paid) & Supplemental Life Insurance
• Company‑Paid Short‑ and Long‑Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back‑Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Potential as Big as Your Passion

• Performance Development Plans (PDP) are designed to help you define and achieve your career goals
• Annual CE allowance
• Practice‑paid continuing education opportunities along with the opportunity to attend partner conferences
• Free membership to NAVTA, practice‑paid subscriptions to VetFolio, and VetGirl. Fear‑free certification discount.
• Ability to grow into leadership roles at the field and practice level

Commitment to community wellness

Through volunteering efforts, and our programs designed to benefit local shelters and rescues, we strengthen the pet‑human connections in our communities. Discover how we support the wellbeing of our people and profession through the Mars Volunteer Program (MVP).

Equal Opportunity Employment

WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

We believe that embracing inclusion and diversity enables us to live our Purpose: A BETTER WORLD FOR PETS.