Shift Lead - Licensed Cosmetologist & Team Leader

Socotra, Inc.; Ardmore (PA); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision & FSA (FT Only

Employee Assistance Program (FT and PT

Pre-tax Commuter (Parking & Transit)

Life AD&D (FT Only)

Short & Long-term Disability (FT Only)

401k Plans (FT & PT)

Paid Vacation Time (FT Only)

Paid Holidays (FT & PT)

Job summary

Madison Reed seeks a Shift Lead, Licensed Cosmetologist to champion guest experience at our Hair Color Bar. You will guide the team from arrival through service, maintain brand standards, and act as manager-on-duty when needed.

The role requires 1+ year leadership in a salon or retail setting, active cosmetology license, and strong communication. Weekend availability is expected; compensation includes base pay, commissions, and tips.

Qualifications

• Active cosmetology license in the state in which you are applying.
• 1+ year of experience as a colorist behind the chair within a salon environment.
• 1+ year of leadership experience in a customer facing environment.
• Effective communication, strong problem solving and people skills, in a fast-paced retail or salon environment.
• Comfortable operating point of sale systems
• Fluency in English

Responsibilities

• Demonstrate and continue to develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
• Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
• Support all aspects of the business as needed, including but not limited to: front of house and back of house operations, adhering to all company standard operating procedures, and assisting guests with retail orders.
• Provide consultations & all services offered on the menu (including shampooing and conditioning, styling such as blow drying, flat ironing and curling, etc., and all chemical services.)
• Ability to step in as the manager-on-duty to foster a positive and collaborative approach, valuing team members ideas and insights through continuous coaching and feedback
• Contribute to achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
• Ensure Hair Color Bar meets company standards as it relates to merchandising, inventory, company asset security.
• Demonstrate mastery of all Madison Reed systems, policies, processes and procedures
• Coach and develop team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals’ unique talents and abilities with the most relevant responsibilities.
• Grow within Madison Reed by participating in ongoing training and staying up to date on MR products and service offerings.
• Support recruiting, interviewing, onboarding, performance management, coaching, talent development and training of team members as needed by the Manager.

Skills

Leadership

Customer service

Communication

POS systems

English fluency

Tools

POS systems

Job description

Madison Reed seeks a Shift Lead, Licensed Cosmetologist to champion guest experience at our Hair Color Bar. You will guide the team from arrival through service, maintain brand standards, and act as manager-on-duty when needed.

The role requires 1+ year leadership in a salon or retail setting, active cosmetology license, and strong communication. Weekend availability is expected; compensation includes base pay, commissions, and tips.