Shift Lead & Licensed Cosmetologist — Guest Experience

Madison Reed; Marietta (GA); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

FSA

Employee Assistance Program

401k

Paid vacation

Paid holidays

Team member discounts

Tuition benefits

Pet Insurance

Tuition benefits

Job summary

Madison Reed in Marietta, GA seeks a Shift Lead to ensure guest experience from arrival to departure, manage the appointment book, guide the team, and uphold service quality across the Hair Color Bar.

As a keyholder and on-duty manager, you will help meet sales goals, participate in training, recruit and coach teammates, and promote MR products and standards while supporting weekend, holiday and peak times.

Qualifications

• Active cosmetology license in the state you are applying.
• 1+ year of experience as a colorist behind the chair within a salon environment.
• 1+ year of leadership experience in a customer facing environment.
• Effective communication, strong problem solving and people skills, in a fast-paced retail or salon environment.
• Comfortable operating point of sale systems
• Fluency in English

Responsibilities

• Demonstrate and continue to develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
• Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
• Support all aspects of the business as needed, including but not limited to: front of house and back of house operations, adhering to all company standard operating procedures, and assisting guests with retail orders.
• Provide consultations & all services offered on the menu (including shampooing and conditioning, styling such as blow drying, flat ironing and curling, etc., and all chemical services.)
• Ability to step in as the manager-on-duty to foster a positive and collaborative approach, valuing team members ideas and insights through continuous coaching and feedback
• Contribute to achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
• Ensure Hair Color Bar meets company standards as it relates to merchandising, inventory, company asset security.
• Demonstrate mastery of all Madison Reed systems, policies, processes and procedures
• Coach and develop team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals’ unique talents and abilities with the most relevant responsibilities.
• Grow within Madison Reed by participating in ongoing training and staying up to date on MR products and service offerings.
• Support recruiting, interviewing, onboarding, performance management, coaching, talent development and training of team members as needed by the Manager.

Skills

Cosmetology license

Colorist experience

Leadership experience

Communication skills

POS systems

English fluency

Tools

Point of Sale (POS) systems

Job description

Madison Reed in Marietta, GA seeks a Shift Lead to ensure guest experience from arrival to departure, manage the appointment book, guide the team, and uphold service quality across the Hair Color Bar.

As a keyholder and on-duty manager, you will help meet sales goals, participate in training, recruit and coach teammates, and promote MR products and standards while supporting weekend, holiday and peak times.