Shift Leader: Energy, Service & Team Growth

Planet Fitness; Charlottesville (VA); On-site; USD 19,286,000 - 27,552,000; Full time

Job summary

Flynn Group is seeking a Shift Lead for Planet Fitness in Charlottesville, VA. You will supervise team members on shift, ensure safety and policy compliance, and help maintain a high-energy, welcoming environment in the Judgement Free Zone®.

Responsibilities include scheduling, performance feedback, training, and resolving customer issues while upholding health and safety standards and driving member satisfaction.

Qualifications

• Demonstrates strong interpersonal skills and serves customers and coworkers effectively.
• Active listening, empathy, and collaboration to resolve issues.
• Ability to define issues, analyze information, and propose actions.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness, and time off.
• Assigning duties based on role and skills.
• Supervising employees and providing guidance.
• Providing performance feedback to staff and management.
• Training new and current team members.
• Handling customer issues and conflicts.
• Adhering to policies, safety and employment standards.
• Maintaining club cleanliness and safety.
• Processing transactions and driving sales per PCI policy.

Skills

Customer Service

Communication

Problem Solving

Job description

Flynn Group is seeking a Shift Lead for Planet Fitness in Charlottesville, VA. You will supervise team members on shift, ensure safety and policy compliance, and help maintain a high-energy, welcoming environment in the Judgement Free Zone®.

Responsibilities include scheduling, performance feedback, training, and resolving customer issues while upholding health and safety standards and driving member satisfaction.