Shift Lead

Planet Fitness; Richmond (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

A leading fitness company is seeking a Shift Lead to supervise team members, ensuring compliance with company policies and maintaining high performance standards. The ideal candidate will possess excellent customer service and communication skills, problem-solving abilities, and the capacity to manage conflicts effectively. Duties include organizing shift schedules, monitoring attendance, and training team members. This position requires ability to stand for extended periods and occasional lifting of up to 75 pounds, all within a busy, energetic fitness environment.

Qualifications

• Demonstrates excellent interpersonal skills with customers and coworkers.
• Practices active listening and shows empathy towards customer perspectives.
• Identifies issues clearly and develops action plans.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance and employee performance.
• Training new and current team members on tasks.
• Handling customer issues and managing conflicts.
• Managing club cleanliness and maintenance.
• Handle customer issues and conflicts.
• Adhere to policies, safety, and privacy standards.
• Maintain club cleanliness and safety; ensure PCI compliance.

Skills

Customer Service

Communication

Problem Solving

Job description

Flynn Fitness is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee’s, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

Reporting to General Manager, the Shift Lead supervises fellow coworkers while they work, monitoring their performance, ensuring they comply with company and safety policies and delegating tasks appropriately. Shift Leaders are responsible for maintaining an organization’s high performance, quality and safety standards and guaranteeing satisfaction. A Shift Leader performs leadership, management, and organization tasks to ensure team members work efficiently and effectively during their shift. This position plays a critical role in managing our team dynamic in an effort to maintain a high-energy atmosphere inside the Judgement Free Zone®.

Skills Required

• Customer Service: Demonstrates excellent interpersonal skills by interacting with customers, including coworkers and the public, in a manner that consistently exceeds expectations and addresses their needs.
• Communication: Practices active listening by fully engaging with customers, showing empathy, understanding their perspectives, and collaborating to find effective solutions.
• Problem Solving: Identifies and defines issues clearly, analyzes relevant information, explores alternative solutions, and develops appropriate action plans. Seek guidance when necessary to ensure the best outcomes.

Essential Duties and Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness, and time off.
• Assigning duties to specific employees based on role and skills.
• Supervising employees and assisting with tasks as necessary.
• Supervise performance and sharing feedback with both upper management and team members.
• Training new and current team members on tasks.
• Handling customer issues and managing conflicts.
• Adhering to company policies and health, safety and employment standards.
• Upholding integrity and security with member documents and sensitive information always.
• Managing club cleanliness and maintenance to ensure all aspects of the club are in like new condition.
• Execute retail transactions with accuracy and drive sales goals in compliance with our PCI policy.

Physical Demands

• Ability to stand for extended periods during shifts
• Frequent walking throughout the facility
• Occasional lifting and carrying of items up to 75 pounds, with or without reasonable accommodation
• Reaching, bending, and kneeling as needed for stocking and cleaning tasks
• Ability to work in a busy, noisy fitness environment
• Will occasionally use or be around standard cleaning products; appropriate safety procedures and protective equipment are provided

For a copy of Flynn Group’s Workplace Privacy Notice, please visit https://flynn.com/privacy-policy/

Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!