Shift Lead: Lead the Crew, Elevate Guest Experience

Take 5 Car Wash; Meridian (MS); On-site; USD 14,000 - 19,000; Full time

Job summary

Whistle Express is seeking a Shift Lead to guide daily operations on the lot when management is not on-site. You will lead the crew, ensure safety protocols, and uphold quality standards while maintaining a fast-paced service environment.

The role emphasizes ownership, teamwork, and attracting customers to services with a strong focus on cleanliness and guest satisfaction. Outdoor shift work and physical activity are required.

Qualifications

• Leadership demonstrated through ownership and leading by example.
• Strong customer service orientation and communication.
• Commitment to safety and adherence to protocols.

Responsibilities

• Greet customers and provide a positive, friendly experience.
• Promote unlimited wash memberships and other offerings to drive engagement and sales.
• Direct vehicles into the wash tunnel and ensure safe follow-through of the process.
• Open and close operations, guiding the team in the absence of site leadership.
• Inspect vehicles for quality and report issues to maintain Sparkle Assurance.

Skills

Leadership

Customer service

Safety awareness

Team coordination

Problem solving

Job description

Whistle Express is seeking a Shift Lead to guide daily operations on the lot when management is not on-site. You will lead the crew, ensure safety protocols, and uphold quality standards while maintaining a fast-paced service environment.

The role emphasizes ownership, teamwork, and attracting customers to services with a strong focus on cleanliness and guest satisfaction. Outdoor shift work and physical activity are required.