Shift Lead: Lead Crew & Guest Experience

ZippyApp - Recruitment Marketing; Los Angeles (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Dunkin is seeking a Supervisor / Shift Lead / Crew Lead / Team Lead to coach crew members and drive a positive guest culture in the restaurant, located in Los Angeles. The role offers hourly pay and potential part-time or full-time hours.

Candidates with prior Dunkin, coffee shop, or QSR experience are preferred. You will manage shift operations, ensure clean facilities, and assist the manager with daily needs while maintaining guest satisfaction.

Qualifications

• Ability to effectively communicate.
• Ability to manage others.
• Previous restaurant experience.
• Ability to speak and read English fluently.
• Dunkin Donuts/Coffee shop/QSR experience a plus.

Responsibilities

• Assist with Cashier functions including cash outs and making change.
• Ensure the cleanliness of the restaurant and delegate side work tasks daily.
• Perform uniform checks ensuring that everyone is in the proper attire.
• Run the shift while making sure that all employees are taking their given/mandatory breaks at the appropriate time throughout the day.
• Assist the Manager with any other additional needs.

Skills

Effective communication

Ability to manage others

Restaurant experience

Fluent English

Job description

Dunkin is seeking a Supervisor / Shift Lead / Crew Lead / Team Lead to coach crew members and drive a positive guest culture in the restaurant, located in Los Angeles. The role offers hourly pay and potential part-time or full-time hours.

Candidates with prior Dunkin, coffee shop, or QSR experience are preferred. You will manage shift operations, ensure clean facilities, and assist the manager with daily needs while maintaining guest satisfaction.