Shift Lead: Lead, Coach & Drive Results (Flexible Hours)

Taco Bell; Dartmouth (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Free meals

Flexible schedules

Medical benefits

401k retirement plan

Health & wellness programs

Discounts

Job summary

Taco Bell Dartmouth, MA is seeking a Shift Lead to energize the team and uphold Taco Bell's standards. You will coach teammates, resolve guest concerns, and partner with the GM on initiatives to drive restaurant performance.

In this fast-paced role you will oversee shift routines, ensure food safety and accuracy, and provide feedback to the GM while promoting Taco Bell's culture and values.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Responsibilities

• Execute the MIC (Manager in Charge) Success Routine and prioritize customer needs
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances
• Ensure food safety, quality, and accuracy of orders
• Resolve customer complaints quickly, maintaining positive customer relations
• Provide regular feedback to the GM on Team Member performance
• Offer ongoing constructive and positive feedback to Team Members
• Actively participate in training Team Members
• Handle conflicts constructively and work with the GM to achieve resolution
• Assist the GM in screening Team Member candidates
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor
• Oversee proper product preparation, rotation, portioning, cooking, and holding times
• Assist the GM with facility maintenance and ensure health and safety standards are always followed

Skills

Restaurant experience

Shift lead experience

Cash handling

Age 18+

Reliable transportation

Communication skills

Leadership

Organizational skills

Physical dexterity

Punctuality

Basic math

Health and safety

Diversity and inclusion

Customer service

Culture fit

Feedback delivery

Job description

Taco Bell Dartmouth, MA is seeking a Shift Lead to energize the team and uphold Taco Bell's standards. You will coach teammates, resolve guest concerns, and partner with the GM on initiatives to drive restaurant performance.

In this fast-paced role you will oversee shift routines, ensure food safety and accuracy, and provide feedback to the GM while promoting Taco Bell's culture and values.