Shift Lead: Lead, Coach & Delight Guests

Taco Bell Corp.; Columbia Township (MO); On-site; USD 18,000 - 22,000; Full time

Job summary

Taco Bell in Missouri is seeking a Shift Lead who will energize the team, uphold Taco Bell's high standards, coach teammates, and drive results. You’ll lead shifts, resolve guest concerns, and partner with management to advance restaurant initiatives.

The role rewards ownership, fast-paced teamwork, and strong communication. Ideal candidates have restaurant experience, are 18+, reliable, and ready to champion Taco Bell's culture while delivering exceptional customer experiences.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.
• Accessibility to dependable and reliable transportation.
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (ability to move up to 45 lbs).
• Attendance and punctuality a must.
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills.
• Maintains customer satisfaction and adheres to health and safety standards.
• Promotes and champions Taco Bell's culture and values.
• Provides constructive feedback to Team Members.
• Executes shift duties accurately and efficiently.
• Promotes equity, inclusion, and belonging.
• Ensures teammates and customers enjoy a positive experience.

Responsibilities

• Execute the MIC (Manager in Charge) Success Routine to ensure consistent customer satisfaction.
• Oversee Team Members' Shift Excellence tasks and maintain clean appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly and maintain positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Participate in training Team Members.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Skills

Communication

Leadership

Organizational skills

Cash handling

Basic math

Attendance

Punctuality

Cash register operation

Team supervision

Equity & inclusion

Feedback delivery

Shift execution

Safety compliance

Job description

Taco Bell in Missouri is seeking a Shift Lead who will energize the team, uphold Taco Bell's high standards, coach teammates, and drive results. You’ll lead shifts, resolve guest concerns, and partner with management to advance restaurant initiatives.

The role rewards ownership, fast-paced teamwork, and strong communication. Ideal candidates have restaurant experience, are 18+, reliable, and ready to champion Taco Bell's culture while delivering exceptional customer experiences.