Shift Lead - Drive Team Excellence & Guest Experience

Taco Bell; Kirksville (MO); On-site; USD 19,000 - 23,000; Full time

Job summary

Taco Bell in Kirksville, MO is seeking a Shift Lead to energize the team, drive shift excellence, and own daily operations. You will supervise team members, ensure timely order fulfillment, and resolve customer concerns with a positive attitude.

In this fast-paced role, you will partner with the GM on business initiatives, coach staff, manage cash handling and inventory, and uphold health and safety standards. Candidates should be reliable, 18+, with strong communication and leadership skills.

Qualifications

• 1 year of restaurant/retail experience; 3 months shift lead experience preferred.
• Excellent communication, management/leadership, and organizational skills.
• Basic Math skills.
• Must be at least 18 years of age.

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Skills

Leadership

Communication

Organization

Cash handling

Attendance & punctuality

Problem solving

Job description

Taco Bell in Kirksville, MO is seeking a Shift Lead to energize the team, drive shift excellence, and own daily operations. You will supervise team members, ensure timely order fulfillment, and resolve customer concerns with a positive attitude.

In this fast-paced role, you will partner with the GM on business initiatives, coach staff, manage cash handling and inventory, and uphold health and safety standards. Candidates should be reliable, 18+, with strong communication and leadership skills.