Shift Lead — Kids' Play Center Operations Leader

Scramble Indoor Play; Arlington (VA); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Scramble Indoor Play in Alexandria is seeking a Shift Lead to manage daily operations, supervise staff, and ensure safe, engaging experiences for children and families.

You will coach team members, handle guest concerns, assist with opening and closing procedures, cash handling, and daily reporting, and help coordinate café, retail, admissions, and party operations while upholding company standards.

Formación

• Leadership and customer service skills required.
• Ability to multitask in a fast-paced environment.
• Comfortable making decisions and leading a team during shifts.

Responsabilidades

• Lead daily operations during assigned shifts and act as supervisor when management is not present.
• Coach Team Members to ensure outstanding guest service.
• Monitor facility cleanliness, safety standards, and operational readiness.
• Assist with opening/closing procedures, cash handling, and daily reporting.
• Coordinate staffing assignments to ensure adequate coverage across areas.
• Enforce policies and rules of play.
• Address guest concerns and resolve issues professionally.
• Support café, retail, admissions, and party operations as needed.
• Train new team members and reinforce company standards.
• Maintain a positive and energetic environment for guests and staff.

Conocimientos

Leadership

Customer service

Communication

Multitasking

Decision making

Flexibility

Educación

High School Diploma or equivalent

POS systems familiarity

Herramientas

POS systems familiarity

Descripción del empleo

Scramble Indoor Play in Alexandria is seeking a Shift Lead to manage daily operations, supervise staff, and ensure safe, engaging experiences for children and families.

You will coach team members, handle guest concerns, assist with opening and closing procedures, cash handling, and daily reporting, and help coordinate café, retail, admissions, and party operations while upholding company standards.