Assistant Manager

Horizon West Happenings; Horizon West (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A local entertainment center in Horizon West is seeking an enthusiastic Assistant Manager to oversee daily operations of an indoor playground and café. The ideal candidate will support the General Manager in staff supervision, training, and ensuring customer satisfaction. Responsibilities include maintaining a clean environment, assisting with scheduling, and addressing customer concerns. The role requires strong leadership and communication skills in a fast-paced, family-oriented setting, with flexible availability needed, including weekends.

Qualifications

• Previous experience in a supervisory or managerial support role.
• Strong leadership, communication, and organizational skills.
• Customer-first mindset with a friendly and professional attitude.

Responsibilities

• Support the General Manager in supervising staff and ensuring efficient task completion.
• Help train and guide team members in customer service and safety.
• Assist with scheduling and shift coverage.

Skills

Leadership skills

Communication skills

Organizational skills

Customer service

Multitasking

Job description

Overview

Abracadabra is seeking a proactive, organized, and enthusiastic Assistant Manager to help oversee the daily operations of our indoor playground and café. This individual will work closely with the General Manager and ownership team to ensure smooth day-to-day functioning, maintain a safe and welcoming environment, and support the staff in delivering exceptional service to families with young children. The ideal candidate is a natural leader, detail-oriented, and passionate about creating positive experiences for both guests and team members.

Responsibilities

• Support the General Manager in supervising staff and ensuring daily tasks are completed efficiently
• Help train and guide team members in customer service, safety, cleanliness, and café operations
• Assist with scheduling, shift coverage, and ensuring adequate staffing levels
• Handle customer concerns or issues professionally and promptly
• Oversee the cleanliness and organization of the café and playground areas
• Ensure adherence to health, safety, and sanitation standards
• Support café operations, including preparing drinks, snacks, and maintaining inventory
• Assist with planning, setup, and coordination of birthday parties and events
• Manage supply orders and restocking needs
• Monitor facility condition and report maintenance needs
• Serve as a key point of contact when the Manager is off-site or unavailable

Qualifications

• Previous experience in a supervisory or managerial support role (hospitality, retail, or family entertainment preferred)
• Strong leadership, communication, and organizational skills
• Customer-first mindset with a friendly and professional attitude
• Ability to multitask and stay calm under pressure
• Flexible availability, including weekends and occasional evenings for events
• Must be comfortable in a fast-paced, child-friendly environment