Shift Lead

Scramble Indoor Play; Arlington (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Scramble Indoor Play in Alexandria is seeking a Shift Lead to manage daily operations, supervise staff, and ensure safe, engaging experiences for children and families.

You will coach team members, handle guest concerns, assist with opening and closing procedures, cash handling, and daily reporting, and help coordinate café, retail, admissions, and party operations while upholding company standards.

Qualifications

• Leadership and customer service skills required.
• Ability to multitask in a fast-paced environment.
• Comfortable making decisions and leading a team during shifts.

Responsibilities

• Lead daily operations during assigned shifts and act as supervisor when management is not present.
• Coach Team Members to ensure outstanding guest service.
• Monitor facility cleanliness, safety standards, and operational readiness.
• Assist with opening/closing procedures, cash handling, and daily reporting.
• Coordinate staffing assignments to ensure adequate coverage across areas.
• Enforce policies and rules of play.
• Address guest concerns and resolve issues professionally.
• Support café, retail, admissions, and party operations as needed.
• Train new team members and reinforce company standards.
• Maintain a positive and energetic environment for guests and staff.

Skills

Leadership

Customer service

Communication

Multitasking

Decision making

Flexibility

Education

High School Diploma or equivalent

POS systems familiarity

Tools

POS systems familiarity

Job description

Shift Lead – Scramble Indoor Play

Location: Alexandria, VA • Falls Church, VA • Shirlington (Arlington), VA

At Scramble Indoor Play, our Shift Leads play a key role in ensuring smooth daily operations while delivering exceptional experiences for children and families. This position serves as a member of the location leadership team, helping oversee staff, guest service, facility operations, and safety during scheduled shifts.

The ideal candidate is a dependable leader who enjoys working in a fast-paced environment, takes initiative, and is passionate about creating positive experiences for guests and team members alike.

Duties & Responsibilities

• Lead daily operations during assigned shifts and serve as the acting supervisor when management is not present.
• Support and coach Team Members to ensure outstanding guest service.
• Monitor facility cleanliness, safety standards, and operational readiness throughout the day.
• Assist with opening and closing procedures, cash handling, and daily reporting.
• Help coordinate staffing assignments and ensure adequate coverage in all operational areas.
• Enforce Scramble policies, procedures, and rules of play.
• Assist with guest concerns and resolve issues professionally and efficiently.
• Support café, retail, admissions, and party operations as needed.
• Train new team members and reinforce company standards.
• Maintain a positive and energetic environment for guests and staff.

Qualifications

• Strong leadership and customer service skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• Dependable, professional, and solution-oriented.
• Comfortable making decisions and leading a team during shifts.
• Flexible schedule with availability on evenings, weekends, and holidays.

Education & Experience

• High School Diploma or equivalent required.
• Minimum one year of leadership, supervisory, hospitality, recreation, retail, or customer service experience preferred.
• Experience working with children and families is a plus.
• Basic computer proficiency and comfort learning POS systems.
• Ability to lift up to 25 pounds and remain on your feet for extended periods.

Growth Opportunities

Shift Leads receive cross-training in guest services, party operations, café operations, team leadership, and facility management, creating opportunities for advancement within Scramble Indoor Play.

Scramble Indoor Play is an at-will, equal opportunity employer.