Shift Lead & Key Carrier - Retail Ops & Coaching

The TJX Companies, Inc.; Crofton (MD); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Healthcare benefits

Paid time off

Job summary

The TJX Companies, Inc. in Crofton, MD is hiring for a Key Carrier at HomeGoods. This role blends leadership with hands-on store operations, acting as Manager on Duty and coaching Associates to deliver exceptional customer service.

You must be flexible to work nights and weekends; the position offers growth opportunities within TJX's off-price network and a starting hourly wage of USD 17.25–17.75, with benefits and advancement potential.

Qualifications

• Experience delivering strong customer service and coaching associates.
• Ability to act as Manager on Duty and lead store operations.
• Proven problem solving skills and effective communication.

Responsibilities

• Acts as Manager on Duty and leads store operations.
• Coaches and develops Associates to improve service.
• Maintains store procedures and labor guidelines.
• Ensures opening/closing tasks and safety protocols are followed.
• Provides feedback and supports scheduling and priorities.

Skills

Customer service

Leadership

Team player

Communication

Problem solving

Job description

The TJX Companies, Inc. in Crofton, MD is hiring for a Key Carrier at HomeGoods. This role blends leadership with hands-on store operations, acting as Manager on Duty and coaching Associates to deliver exceptional customer service.

You must be flexible to work nights and weekends; the position offers growth opportunities within TJX's off-price network and a starting hourly wage of USD 17.25–17.75, with benefits and advancement potential.