Shift Lead: Insomnia Cookies in Charlotte

Black Business Hub; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible part-time schedules

Paid vacation and sick time

Pay-on-Demand

Pet insurance

Employee discount

Free cookies during each shift

Job summary

Insomnia Cookies in Charlotte, NC is hiring a part-time Shift Lead to oversee a cookie-shop shift, assist customers, and maintain production standards. The role also involves coaching Cookie Crew members and ensuring smooth operations on busy periods.

The ideal candidate has at least one year in a customer-service role, POS experience, and the ability to lift up to 40 pounds while upholding safe food handling practices. Apply now for a flexible, in-store part-time opportunity.

Qualifications

• At least one year in a customer-service-focused role.
• Point of Sale experience required.
• Legal work authorization in the United States.
• Ability to lift up to 40 pounds.

Responsibilities

• Direct a cookie-shop shift and ensure quality products.
• Monitor production, baking, packaging, and cleaning.
• Cashier, take orders, and handle cash accurately.
• Coach and coordinate Cookie Crew members during the shift.

Skills

Customer service

Point of Sale

Cash handling

Team leadership

Job description

Posted10/15/2026 inHospitality & Food ServicePrint# Shift Lead: Insomnia Cookies in Charlotte**Insomnia Cookies**9211 N Tryon St, Charlotte, NC 28262 Start Date10/15/2026Part-TimeContact MemberShift Lead is a part-time, in-store position with Insomnia Cookies at 9211 N Tryon St in Charlotte, NC 28262. The role directs a cookie-shop shift, supports customers, maintains production standards, and coaches Cookie Crew members. Insomnia Cookies requires at least one year in a customer-service-focused role, Point of Sale experience, legal work authorization in the United States, and the ability to lift up to 40 pounds. The active application page lists the Charlotte position without a stated salary or closing date.The work combines cashiering, baking, packaging, cleaning, cash handling, and team coordination. The position is a food service opportunity for someone who can lead a shift while keeping customer service and safe food handling standards in place. The role is based in Charlotte, NC.* Role: Shift Lead* Employer: Insomnia Cookies* Location: 9211 N Tryon St, Charlotte, NC 28262* Work type: Part-Time* Arrangement: On-Site, in-store* Industry: Hospitality & Food Service* Salary: Not Listed* Experience level: At least one year in a customer-service-focused role and Point of Sale experience* Deadline: Not ListedApply NowApplicants should prepare a resume that reflects customer service, cash handling, team leadership, or food-service work. The active application page provides the role information, while applicants should confirm current availability and scheduling details before submitting.## Shift Operations And Customer ServiceThe shift lead provides customer service and quality products while communicating relevant information across the store. The role monitors production, maintains company standards, and works alongside the Cookie Crew during the shift.Cashiering, baking, packaging, cleaning, and delegation share the workday. The shift lead prioritizes those tasks, assigns work, and keeps the store operating while customers receive orders.* Customer service and product quality* Production monitoring* Baking, cashiering, packaging, and cleaning* Task prioritization and delegation* Shift communication## Experience And Physical RequirementsInsomnia Cookies requires at least one year in a customer-service-focused role and experience with Point of Sale systems. The role also requires strong communication, time management, people skills, attention to detail, and the ability to motivate team members.The shift lead must be at least 18 years old and legally eligible to work in the United States. The position requires the ability to lift up to 40 pounds and to follow safe food handling practices.## Training And AdvancementInsomnia Cookies provides interactive training and mentorship for the shift lead position. Employee benefits listed with the role include flexible part-time schedules, paid vacation and sick time, Pay-on-Demand, pet insurance, an employee discount, and free cookies during each shift.The employer also identifies growth and promotion opportunities for team members. A person who develops dependable shift communication, task delegation, cash handling, and coaching skills can build those abilities inside the store's operating routine.## Charlotte Store WorkThe position is assigned to the store at 9211 N Tryon St near the University City area of Charlotte. In-store work keeps the shift lead close to the counter, production area, cash controls, and team members.Safe, clean operations require attention to food handling, workplace conditions, cash deposits, and customer needs. The shift lead also maintains a professional store environment while coaching team members through the daily workload.The Charlotte application does not state a salary or a closing date. Candidates should confirm the current schedule, compensation, and availability with Insomnia Cookies during the application process.