Shift Lead

Insomnia Cookies; Winston-Salem (NC); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training and mentorship

Pet insurance

Employee discount and free cookies

Job summary

Insomnia Cookies in Winston-Salem, NC is seeking a Shift Leader to manage bakery operations and ensure exceptional customer experiences. This role involves leading the Cookie Crew, maintaining operational standards, and supporting training initiatives.

The ideal candidate has strong leadership and customer service skills, with at least a year of experience in a related role. Enjoy flexible schedules, daily pay options, and unique employee perks while working in a fun team environment.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership during shifts.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sales systems experience

Communication skills

Time management

Leadership

Job description

Shift Leader

As a Shift Leader at our WinstonSalem, NC store located at 706 N. Trade St. Winston‑Salem, NC 27101, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac contributes to a productive and fun night for your store.

SOME OUR SWEET SHIFT LEADER PERKS

• Flexible part‑time work schedules
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and free cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS / EXPERIENCE

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, patient
• Detail focused and results‑oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us

Insomnia Cookies was founded in a college dorm room by then‑student Seth Berkowitz. Fast forward 20 years and so many ... cookies ... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet‑easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!