Shift Lead, Immersive Hospitality

Cosm; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Cosm is a global technology company focused on immersive experiences, seeking a Server Lead to deliver best-in-class food and beverage service and create engaging guest experiences. The role emphasizes hospitality, team leadership, and adherence to company policies in a fast-paced environment.

As a shift lead, you will manage breaks and coverage, ensure guests are well-served from entry to exit, and stay knowledgeable about menus, promotions, and safety guidelines.

Qualifications

• Previous serving experience required, preferably in a fast-paced full-service establishment.
• Excellent communication and professional interpersonal skills required.
• Must be fluent in English and able to write in basic English.

Responsibilities

• Conduct the shift pre-shift meeting with the team.
• Consistently arrive to work as scheduled, prepared to assume shift responsibilities.
• Consistently arrive to work well-groomed and in proper uniform.
• Is knowledgeable of all food and beverage menus, specials, seasonal beers and drinks.
• Follows all Cosm’s Pillar’s of Service for each fan as outlined in the training materials.
• Handle all comps, or refunds in the POS.
• Focuses on a one-team approach by helping other team members to ensure fan satisfaction.
• Follows all company accounting policies and procedures regarding credit card and gift card transactions.
• Follows all company accounting policies and procedures regarding discounts, promos and team member meals.
• Engages fans, coworkers, and managers with a positive, friendly, professional approach during all interactions.
• Ensures each Cosm fan is taken care of upon entering the building to leaving the building.
• Is knowledgeable of the Company’s products, services, current promotions, and recurring events.
• Willingly, and with positive attitude, follows direction of all supervisors, including additional requests for side work, cleaning, etc...
• Follows State Liquor laws and Company policies regarding the service of any alcoholic beverage and enforcement of ordinances and laws.
• Attends all on-going food, bar, or service trainings, when scheduled.
• Complies with, and supports, all policies set forth by the Cosm employee handbook and training manuals.
• Must be able to work a variety of shifts, based on the need volume of the operation (late hours, holidays, weekend, etc.)
• Must consistently be friendly and outgoing toward fans, management, and fellow team members.
• Must work well in a fast-paced environment.
• Must work well under pressure.
• Demonstrates good time management skills and communication skills.
• Follows Company and state safety guidelines to provide a safe working environment.

Skills

Communication skills

English fluency

Education

Food handlers’ card

Responsible alcohol certification

Job description

Cosm is a global technology company focused on immersive experiences, seeking a Server Lead to deliver best-in-class food and beverage service and create engaging guest experiences. The role emphasizes hospitality, team leadership, and adherence to company policies in a fast-paced environment.

As a shift lead, you will manage breaks and coverage, ensure guests are well-served from entry to exit, and stay knowledgeable about menus, promotions, and safety guidelines.