Lead Server

Coma Coffee Roasters; Milwaukee (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Coma Coffee Roasters in Milwaukee, WI is seeking a Captain to lead shifts, support the team, and ensure smooth operations. The ideal candidate should have a passion for hospitality and effective leadership skills.

The Captain will manage service quality, assist coworkers, and handle guest concerns with care. Strong organizational skills and teamwork are essential in this fast-paced environment.

Qualifications

• Experience in leading roles within the hospitality industry.
• Strong ability to build and lead a cohesive team.
• Knowledge of exceptional service standards.

Responsibilities

• Lead serving shifts to ensure exceptional service.
• Supervise and support coworkers.
• Manage guest feedback with professionalism.
• Monitor service quality and cleanliness.
• Assist with administrative tasks.

Skills

Passion for hospitality

Leadership skills

Effective communication

Organizational skills

Ability to work under pressure

Job description

We’re seeking a Captain who can lead by example, support the team, and keep day-to-day operations running smoothly. If you have a passion for hospitality, great leadership skills, and thrive in a fast-paced environment, this could be the perfect fit.

What We’re Looking For:

• Has a passion for hospitality and a keen eye for detail
• Knows how to build and lead a strong, cohesive team
• Stays calm and collected under pressure
• Is organized, efficient, and solution-oriented
• Communicates effectively with both staff and guests

What You’ll Be Doing:

• Leading your serving shift to ensure exceptional service and smooth operations
• Supervising and supporting coworkers
• Handling guest concerns or feedback with professionalism and care
• Monitoring service quality, cleanliness, and adherence to restaurant standards
• Assisting with administrative
• Overseeing cash handling and opening/closing procedures
• Jumping in to help wherever needed— teamwork matters

If you have ample experience in lead roles and love creating amazing guest experiences, we’d love to talk to you.