Shift Lead, Immersive Entertainment & Guest Experience

Immersive Group Gaming Inc; Alpharetta (GA); On-site; USD 22,000 - 23,000; Full time

Job summary

Immersive Gamebox in Alpharetta is seeking a Supervisor to bridge management and staff, driving operational excellence and guest satisfaction. You will lead shifts, uphold venue standards, and support sales and events with a strong focus on customer service and team development.

The role emphasizes hands-on leadership, problem-solving in a fast-paced entertainment setting, and collaboration with the GM and venue team to ensure smooth daily operations.

Qualifications

• 1+ year of supervisory or shift-lead experience in retail, hospitality, leisure, F&B or entertainment.
• Hands-on leadership style with the ability to inspire, engage, and hold a small team accountable.
• Experience handling guest interactions, conflict resolution, and service recovery.
• Proven ability to prioritize tasks and problem-solve in a fast-paced environment.
• Knowledge of POS systems, inventory management, and operational procedures.
• Comfortable working with technology-based attractions and ticketing platforms.

Responsibilities

• Lead the shift as the main point of contact in the GM's absence.
• Drive guest experience and support sales during events.
• Open and close the venue following SOPs and shift checklists.
• Monitor KPIs like revenue, uptime, and guest satisfaction.
• Ensure safety, cleanliness, and brand standards across all touchpoints.
• Coordinate with the GM and venue team to relay updates and directives.
• Support payroll accuracy and schedule adherence during shifts.

Skills

Supervisory experience

Guest service

Leadership

Team engagement

Operational excellence

Communication

Tools

POS systems

Job description

Immersive Gamebox in Alpharetta is seeking a Supervisor to bridge management and staff, driving operational excellence and guest satisfaction. You will lead shifts, uphold venue standards, and support sales and events with a strong focus on customer service and team development.

The role emphasizes hands-on leadership, problem-solving in a fast-paced entertainment setting, and collaboration with the GM and venue team to ensure smooth daily operations.