Guest Experience Supervisor - Immersive Play Venue

Immersive Group Gaming Inc; Oak Brook (IL); Sur place; USD 16 000 - 19 000; Plein temps

Avantages offerts par ce poste

401k opt in

Health Insurance

Dental and Vision opt in

Employee Assistance Programme

Résumé du poste

Immersive Gamebox is seeking a Supervisor to lead guest experiences in our Oak Brook venue. You will be the face of the brand, building relationships with visitors, supervising teams, and ensuring high standards of service and cleanliness.

Ideal candidates have 2+ years in hospitality/retail/entertainment, strong organizational skills, and a positive, proactive attitude. You will manage bookings, assist guests, and help the team deliver a seamless, memorable experience.

Qualifications

• At least 2 years in hospitality, retail or entertainment.
• Organized with attention to detail.
• Calm under pressure and customer-facing experience.

Responsabilités

• Welcome all visitors to the space.
• Host and monitor teams through their experience.
• Ensure areas are clean and presentable.
• Keep up to date with bookings and queries.
• Maintain the equipment and technology.
• Answer visitor enquiries and promote the experience.
• Communicate and cooperate with other venue staff and the wider team.
• Responsible for opening or closing the venue.
• Support the venue management with leading and developing the team.

Connaissances

Hospitality experience

Retail experience

Entertainment industry

Description du poste

Immersive Gamebox is seeking a Supervisor to lead guest experiences in our Oak Brook venue. You will be the face of the brand, building relationships with visitors, supervising teams, and ensuring high standards of service and cleanliness.

Ideal candidates have 2+ years in hospitality/retail/entertainment, strong organizational skills, and a positive, proactive attitude. You will manage bookings, assist guests, and help the team deliver a seamless, memorable experience.