Shift Lead I

Chuze Fitness; Thornton (AL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Free MAX membership

401k

PTO & holidays

Health, Dental, Vision insurance

HSA with employer contributions

FSA

Employee discounts

Referral program

Certifications available

Growth opportunities

Job summary

Chuze Fitness in Thornton, AL is seeking a Lead 1 to support a vibrant, guest-focused club environment. You will welcome members, guide them through memberships and programs, and uphold the high standards of hospitality that define our culture.

This role requires 1+ year in customer service, prior shift leadership, strong communication, and teamwork. You’ll help with front desk tasks, cleaning, and smooth daily operations, including Kids Club duties where applicable.

Qualifications

• High school diploma or equivalent.
• 1+ years in customer service.
• Experience running shifts or leading a team.

Responsibilities

• Welcome members and guests; explain memberships, programs, amenities, and services.
• Maintain a clean, inviting space through daily tasks.
• Assist front desk with memberships, retail, check-ins, and calls.
• Resolve account, billing, and service questions; escalate when needed.
• Support daily operations, opening/closing, inventory, and administrative tasks.
• Assist Kids Club operations to ensure safe, smooth service.

Skills

Customer service

Team leadership

Communication

Team player

Attention to detail

Multitasking

Flexible hours

Education

High school diploma

Job description

Why Chuze Us?

Our mission is to build healthier communities through human connection and kindness. We're reinventing the fitness industry one deadlift at a time by focusing on hospitality and our people. We nurture a vibrant work environment, fostering an inclusive community for our members, our communities, and for each other.

You deserve an awesome job. You found it.

What Does it Mean to Be a Chuzer?

At Chuze, our behaviors aren’t just words on a wall—they are the heartbeat of everything we do.

• Collaboration - Our best work is done together. By leveraging our strengths, we can accomplish more and create something bigger than ourselves.
• Hospitality - We take ownership of making every person feel welcomed, valued, and celebrated.
• Authenticity - We show up as our true selves and never compromise on our integrity.
• Grit - We embrace challenges, stay committed, and persevere toward our mission.

Your New Role

Pay Range:

$19.50 - $21.73 / hour; based on experience.

Hours:

Responsibilities:

As a Chuze Fitness Lead 1, you will play a pivotal role in supporting your team by ensuring a vibrant, professional, and efficient work environment. You will set the standard for hospitality in every aspect of our operations, with a strong focus on enhancing the member experience.

• Provide a welcoming experience for every Chuze member and guest by sharing information about memberships, fitness programs, amenities, equipment, and engaging club tours
• Ensure the club looks its best by completing and coordinating daily cleaning tasks to maintain an exceptionally clean and inviting space for members
• Support front desk operations by assisting with memberships, retail sales, member check-ins, and phone inquiries
• Resolve member questions related to accounts, billing, and club services, partnering with leadership when additional support is needed
• Prepare and serve smoothies (at clubs with Chuze Blends)
• Support fellow Chuzers on operational best practices, policies, and training standards
• Help keep the club running smoothly by supporting daily operations, opening and closing procedures, inventory management, and administrative responsibilities
• Support a seamless member experience by upholding Kids Club standards and assisting with Kids Club operations as needed, fostering collaboration and ensuring exceptional service for families

Your Perks:

• Free MAX Chuze Fitness membership
• 401k
• Accrued time off and paid floating holidays*
• Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)*
  • Health Savings Account (HSA) with employer contributions*
  • Flexible Spending Account (FSA)*
• Discounts on all Chuze retail and Chuze Blends purchases
• Chuzer Referral Incentive Program
• Free First Aid/CPR and food handler certifications
• Engaging and dynamic work environment with growth opportunities

*Available to Full-time Chuzers only.

Your Skills:

Requirements:

• High school graduate or equivalent
• 1+ years of experience in customer service
• Previous experience running shifts or leading a team
• Excellent communication and interpersonal skills
• Team-based mindset with the capacity to receive and deliver feedback
• Strong attention to detail and multitasking skills
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed

Preferences:

• Bilingual

Physical Abilities:

• Ability to read, write, and communicate clearly in English
• Ability to walk, bend, kneel, reach, and perform repetitive arm and hand movements
• Ability to stand for extended periods
• Ability to operate a telephone, computer, and other standard office equipment
• Ability to safely lift and carry up to 50 pounds independently and heavier loads with assistance when needed

Due to the nature of this role, the selected candidate must be able to pass a criminal background check.