Shift Lead - High-Energy Café, Guest Experience

Starbucks; Pensacola (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan available

Tuition assistance

Employee discount on drinks and food

Job summary

Cup of Joe Cafes, LLC is seeking an energetic Shift Lead for our Starbucks licensed store on the Baptist Hospital Campus in Pensacola, FL. You will lead the floor, own the guest experience, and coach a fast-moving team to deliver the Starbucks experience.

This role opens/closes, manages staffing, handles guest concerns, and supports training with a focus on brand standards and real-time decisions. Benefits include health insurance, PTO, tuition assistance, and internal growth opportunities.

Qualifications

• Minimum 1 year of supervisory or lead experience in food service, retail, or hospitality.
• Standing for extended periods and ability to lift up to 30 lbs.
• Authorized to work in the United States; 18+ years old.

Responsibilities

• Lead the shift from the floor, directing workflow and supporting baristas to deliver a consistent Starbucks experience.
• Open or close the store, including cash handling, safe counts, and end-of-day reporting.
• Coach the team on drink craft, recipes, and brand standards in real time.
• Manage shift staffing and adjust roles as volume changes.
• Handle guest concerns with confidence, turning issues into positive experiences.
• Complete daily tasks: inventory checks, cleaning, stocking to stay guest-ready.
• Train and support new team members, modeling desired behaviors.
• Communicate shift notes, team performance, and operational issues to the Store Manager.

Skills

Supervisory experience

Guest service excellence

Leadership by example

Calm under pressure

Hospitality mindset

Punctual and reliable

Attention to detail

POS systems

Staff training

Team communication

Education

High school diploma or equivalent

Food handler certification

Tools

POS systems

Scheduling tools

Daily reporting

Job description

Cup of Joe Cafes, LLC is seeking an energetic Shift Lead for our Starbucks licensed store on the Baptist Hospital Campus in Pensacola, FL. You will lead the floor, own the guest experience, and coach a fast-moving team to deliver the Starbucks experience.

This role opens/closes, manages staffing, handles guest concerns, and supports training with a focus on brand standards and real-time decisions. Benefits include health insurance, PTO, tuition assistance, and internal growth opportunities.