Coffeehouse Supervisor

Ontario Trillium Foundation; Mobile (AL); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Flexible scheduling

Growth opportunities

Team discounts

Shift lead tips

Job summary

Cup of Joe Cafes, LLC is seeking a energetic Shift Lead for its Starbucks licensed store in the Trustmark Building, downtown Mobile, AL. You will lead the floor, ensure an exceptional Starbucks experience, and support the Store Manager when off-site.

This role requires at least 1 year of supervisory experience and a customer‑first mindset. We offer $14–$15 per hour plus tips, flexible scheduling, medical/dental/vision, 401(k), and opportunities for growth.

Qualifications

• You have at least 1 year of supervisory or lead experience in food service, retail, or hospitality.
• You lead by example and do not ask others to do what you wouldn't do.
• You stay calm under pressure during rush hours.
• You are warm with guests and colleagues and demonstrate hospitality.
• You are reliable, punctual, and set a positive tone on shift.
• You can detect details about drink quality or guest frustration and encourage teammates.
• You are comfortable with POS systems, scheduling tools, and daily reporting.
• Starbucks experience is a plus but not required.

Responsibilities

• Lead the shift from the floor, directing workflow and ensuring a great guest experience.
• Open or close the store, handle cash, safe counts, and end-of-day reporting.
• Coach the team on drink craft and brand standards in real time.
• Manage staffing and adjust assignments as volumes change.
• Address guest concerns with confidence and care.
• Complete daily tasks like inventory checks, cleaning, and stocking.
• Train and support new team members, modeling expected behavior.
• Communicate shift notes and issues to the Store Manager.

Skills

Supervisory experience

Guest service leadership

POS systems

Scheduling tools

Daily reporting

Tools

Cash handling

Job description

Full-time Part-time

$14.00 - $15.00 per hour

107 Saint Francis St

About the Role Cup of Joe Cafes is looking for an energetic, guest-obsessed Shift Lead to join our team at our Starbucks licensed store in the Trustmark Building in downtown Mobile, AL. Located at the center of Mobile’s business district, this location serves a steady flow of professionals, downtown regulars, and visitors who count on us daily. If you love leading a fast-moving team, thrive in a high-energy environment, and take pride in delivering an exceptional Starbucks experience on every shift, we want to hear from you. As a Shift Lead, you will be the floor leader when the Store Manager is off-site. You will own the guest experience, keep the team operating at its best, and make real-time decisions to keep the store running smoothly — all while staying side by side with your team on the floor.

What You’ll Do

• Lead the shift from the floor — directing workflow, supporting baristas, and delivering a consistently excellent Starbucks experience to every guest
• Open or close the store, including cash handling, safe counts, and end-of-day reporting
• Maintain product quality and consistency by coaching the team on drink craft, recipes, and Starbucks brand standards in real time
• Manage shift staffing — deploying team members where they are needed most, adjusting positions as volume changes throughout the day
• Handle guest concerns with confidence and care, turning a difficult moment into a reason to come back
• Complete daily tasks including inventory checks, cleaning standards, and stocking to keep the store guest‑ready
• Train and support new team members, modeling the behaviors and standards that make our store stand out
• Communicate clearly with the Store Manager on shift notes, team performance, and any operational issues

Who You Are

• You have at least 1 year of experience in a supervisory or lead role in food service, retail, or hospitality
• You lead by example — you don't ask your team to do anything you wouldn't do yourself
• You stay calm and focused when the rush hits and can hold the floor together under pressure
• You are genuinely warm with guests and partners alike — hospitality isn't a script for you, it's just how you operate
• You are reliable, punctual, and understand that a shift lead's presence sets the tone for the entire team
• You pick up on details — whether it's a drink quality issue, a guest who seems frustrated, or a team member who needs a word of encouragement
• You're comfortable with the tech side of the role: POS systems, scheduling tools, and daily reporting
• Starbucks experience is a plus but not required — we can teach the craft; we can't teach the attitude
• You're comfortable following Starbucks appearance standards (solid black top, black or khaki bottoms, slip‑resistant shoes, apron provided) — full dress code shared at interview

What We Offer

• $14 – $15/hr base pay + tips (avg $2.00 – $2.50/hr) — most shift leads take home $16.00- $17.50/hr
• Medical, dental, and vision insurance available for full‑time employees
• 1 free drink per shift in your reusable cup + 50% off additional drinks
• PTO available for full‑time employees
• College Tuition Assistance
• 50% off food items every shift
• Quarterly performance bonuses for attendance & standards
• 30% off retail merchandise including packaged coffee
• $500 Coffee Master certification bonus
• Flexible scheduling — we work around your life
• Real growth path — we promote from within
• Work in the heart of historic downtown Mobile, steps from the Gulf Coast
• A family‑run company where you're known by name, not a number
• Starbucks recognition programs and brand training
• 401(k) retirement plan available

Requirements

• Must be 18 or older
• Able to stand for extended periods and lift up to 30 lbs
• Available for a mix of morning, midday, and closing shifts including weekends
• Must be authorized to work in the United States
• Food handler certification required (or ability to obtain within 30 days of hire)

About Cup of Joe Cafes Cup of Joe Cafes, LLC is a Starbucks licensed operator with locations across the Gulf Coast and Southeast. Our Trustmark Building location puts you at the center of downtown Mobile’s business district — a steady flow of professionals, regulars, and visitors who take their coffee seriously. We run a high‑volume operation with a small‑business mentality: every team member matters, every guest interaction counts, and we genuinely invest in the people who show up for us.

Starbucks