Shift Leader

Starbucks; Pensacola (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan available

Tuition assistance

Employee discount on drinks and food

Job summary

Cup of Joe Cafes, LLC is seeking an energetic Shift Lead for our Starbucks licensed store on the Baptist Hospital Campus in Pensacola, FL. You will lead the floor, own the guest experience, and coach a fast-moving team to deliver the Starbucks experience.

This role opens/closes, manages staffing, handles guest concerns, and supports training with a focus on brand standards and real-time decisions. Benefits include health insurance, PTO, tuition assistance, and internal growth opportunities.

Qualifications

• Minimum 1 year of supervisory or lead experience in food service, retail, or hospitality.
• Standing for extended periods and ability to lift up to 30 lbs.
• Authorized to work in the United States; 18+ years old.

Responsibilities

• Lead the shift from the floor, directing workflow and supporting baristas to deliver a consistent Starbucks experience.
• Open or close the store, including cash handling, safe counts, and end-of-day reporting.
• Coach the team on drink craft, recipes, and brand standards in real time.
• Manage shift staffing and adjust roles as volume changes.
• Handle guest concerns with confidence, turning issues into positive experiences.
• Complete daily tasks: inventory checks, cleaning, stocking to stay guest-ready.
• Train and support new team members, modeling desired behaviors.
• Communicate shift notes, team performance, and operational issues to the Store Manager.

Skills

Supervisory experience

Guest service excellence

Leadership by example

Calm under pressure

Hospitality mindset

Punctual and reliable

Attention to detail

POS systems

Staff training

Team communication

Education

High school diploma or equivalent

Food handler certification

Tools

POS systems

Scheduling tools

Daily reporting

Job description

About the Role

Cup of Joe Cafes is looking for an energetic, guest-obsessed Shift Lead to join our team at our Starbucks licensed store on the Baptist Hospital Campus in Pensacola, FL. This is one of the area's busiest healthcare campuses - a high-volume location serving nurses, doctors, and families who depend on us every day. If you love leading a fast-moving team, thrive in a high-energy environment, and take pride in delivering an exceptional Starbucks experience on every shift, we want to hear from you.

As a Shift Lead, you will be the floor leader when the Store Manager is off-site. You will own the guest experience, keep the team operating at its best, and make real-time decisions to keep the store running smoothly - all while staying side by side with your team on the floor.

What You'll Do

• Lead the shift from the floor - directing workflow, supporting baristas, and delivering a consistently excellent Starbucks experience to every guest
• Open or close the store, including cash handling, safe counts, and end-of-day reporting
• Maintain product quality and consistency by coaching the team on drink craft, recipes, and Starbucks brand standards in real time
• Manage shift staffing - deploying team members where they are needed most, adjusting positions as volume changes throughout the day
• Handle guest concerns with confidence and care, turning a difficult moment into a reason to come back
• Complete daily tasks including inventory checks, cleaning standards, and stocking to keep the store guest-ready
• Train and support new team members, modeling the behaviors and standards that make our store stand out
• Communicate clearly with the Store Manager on shift notes, team performance, and any operational issues

Who You Are

• You have at least 1 year of experience in a supervisory or lead role in food service, retail, or hospitality
• You lead by example - you don't ask your team to do anything you would not do yourself
• You stay calm and focused when the rush hits and can hold the floor together under pressure
• You are genuinely warm with guests and partners alike - hospitality isn't a script for you, it's just how you operate
• You are reliable, punctual, and understand that a shift lead's presence sets the tone for the entire team
• You pick up on details - whether it's a drink quality issue, a guest who seems frustrated, or a team member who needs a word of encouragement
• You're comfortable with the tech side of the role: POS systems, scheduling tools, and daily reporting
• Starbucks experience is a plus but not required - we can teach the craft; we can't teach the attitude
• You're comfortable following Starbucks appearance standards (solid black top, black or khaki bottoms, slip-resistant shoes, apron provided) - full dress code shared at interview

What We Offer

$16 - $17/hr base pay + tips (avg $2.50 - $3.00/hr) - most shift leads take home $18.50- $20.00/hr

Medical, dental, and vision insurance available for full-time employees

1 free drink per shift in your reusable cup + 50% off additional drinks

PTO available for full-time employees

College Tuition Assistance

50% off food items every shift

Quarterly performance bonuses for attendance & standards

30% off retail merchandise including packaged coffee

$500 Coffee Master certification bonus

Flexible scheduling - we work around your life

Real growth path - we promote from within

Serve healthcare heroes and families on one of Pensacola's most active hospital campuses

A family-run company where you're known by name, not a number

Starbucks recognition programs and brand training

401(k) retirement plan available

Requirements

• Must be 18 or older
• Able to stand for extended periods and lift up to 30 lbs
• Available for a mix of morning, midday, and closing shifts including weekends
• Must be authorized to work in the United States
• Food handler certification required (or ability to obtain within 30 days of hire)

About Cup of Joe Cafes

Cup of Joe Cafes, LLC is a Starbucks licensed operator with locations across the Gulf Coast and Southeast. Our Baptist Hospital Campus location in Pensacola is embedded in the heart of a busy healthcare community - serving nurses, doctors, staff, and families who depend on a great cup of coffee to power through long, demanding days. We run a high-volume operation with a small-business mentality: every team member matters, every guest interaction counts, and we genuinely invest in the people who show up for us.