Shift Lead - Hands-On Leader in Fast-Paced Service

Five Guys logo; Newport Beach (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Five Guys in Newport Beach is seeking a Shift Leader to guide operations on each shift, working hands-on from cashier to dining room. You will lead by example, maintaining brand standards while delivering fast, accurate service and a standout guest experience.

Ideal candidates bring 1–2 years in hospitality, strong communication, and the ability to stay calm under pressure. Basic math and POS proficiency are expected, with opportunities for growth into higher leadership roles.

Qualifications

• 1–2 years of restaurant, retail, or hospitality experience (leadership preferred).
• A team-first mindset with strong communication skills.
• Leads by doing—not just directing.
• Ability to stay cool and make decisions in fast-paced environments.
• Basic math and comfort using POS systems.

Responsibilities

• Lead the shift and run operations when management isn’t on site.
• Jump into every position—cashier, grill, prep, fries, dining room.
• Deliver fast, accurate service and a great guest experience.
• Coach, support, and motivate crew members.
• Help train new team members and build a positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Communication

Teamwork

Customer service

Tools

POS systems

Job description

Five Guys in Newport Beach is seeking a Shift Leader to guide operations on each shift, working hands-on from cashier to dining room. You will lead by example, maintaining brand standards while delivering fast, accurate service and a standout guest experience.

Ideal candidates bring 1–2 years in hospitality, strong communication, and the ability to stay calm under pressure. Basic math and POS proficiency are expected, with opportunities for growth into higher leadership roles.